Senior Analyst - Operations Business Systems

We are hiring Senior Analyst - Operation Business Systems in Dubai with a leading Airline industry.Contract is 14 months, extendable Need experience in TAM(Total Airport Management) / AOP (Airport Operations Plan) / A-CDM (Airport Collaborative Decision Making)We are seeking a highly experienced and technically adept Airport Operations Systems Lead to oversee the implementation, integration, and operational management of critical airport systems across terminal operations, airfield operations, and baggage handling. This role is pivotal in delivering and maintaining mission-critical technologies that enable safe, efficient, and seamless airport operations while driving the adoption of AI and ML-powered capabilities for smarter decision-making and optimized passenger flows.

Responsibilities

Strategic Planning & ImplementationOperational ExcellenceTechnology & Systems Leadership

• Lead the design, implementation, and integration of terminal, airfield, and baggage systems (e.g., AODB, RMS, BHS, CUPPS)
• To ensure delivery of robust, scalable, and interoperable systems that support seamless airport operations
• To enhance efficiency, enable predictive insights, and improve passenger experience
• Manage relationships with internal stakeholders, technology suppliers, and regulatory bodies
• To align system functionality with business needs and ensure accountability in service deliveryfew key pointsSolution & Systems Understanding – We are looking for profiles who can articulate system architecture, integrations, data flows, and vendor solutions, not just basic familiarity.Stakeholder & Delivery Exposure - Candidates should demonstrate experience working with cross functional stakeholders, vendors, and technology teams in delivering system initiatives end to end.Data & Analytical Capability - Ability to interpret operational data, work with dashboards, KPIs, and translate insights into system or process improvements is important.R&D and Innovation Orientation - Given the evolving nature of our environment, we are looking for candidates who bring exposure to pilots, proof of concepts, emerging technologies (AI, computer vision, IoT sensors, predictive analytics, etc.), and who are comfortable working in experimentation and continuous improvement settings.Depth of Technical Experience - Candidates should have hands on exposure to operational platforms and enterprise systems relevant to the role, not just functional or coordination level involvement.The Senior Analyst will support Above-the-Wing airport operations by leveraging AI/ML, video analytics, and process automation to improve passenger flow, operational efficiency, and decision-making. The role involves translating operational requirements into analytical and automated solutions, preparing clear requirements documentation, supporting UAT, and working closely with airport wide stakeholders, and vendors. Strong analytical skills, stakeholder engagement, and presentation capabilities are essential, with experience in airport operations or similar high-throughput environments preferred.The role focuses on end-to-end project delivery —from requirements definition and stakeholder alignment through validation and UAT—rather than technical support, operations support, commissioning of services, or service management activities