Senior Apple/ Macbook Repair Technician

Company Description Able Serve Ltd. is a modern service and solutions company focused on keeping technology devices performing at their best. The company specializes in professional servicing of laptops and mobile devices and supplies high-quality, genuine spare parts to ensure reliability and long-term performance. Able Serve is committed to transparent, customer-first service that builds trust with individuals, businesses, and retailers. As a growing brand with a clear vision, the company aims to become a trusted name in tech care and accessories across Ghana and beyond. Team members join a forward-looking organization that values precision, care, and service excellence.Role Description This is a full-time, on-site role based in Accra for a Senior Apple/MacBook Repair Technician. The technician will diagnose and repair hardware and software issues on Apple laptops and related devices, including component-level troubleshooting, part replacement, and performance optimization. Daily responsibilities include conducting detailed inspections, providing accurate repair estimates, documenting work performed, and ensuring quality control on all completed repairs. The role involves ordering and validating genuine spare parts, maintaining a clean and organized workstation, and following safety and ESD handling procedures. The technician will also interact with customers, explain technical findings in clear terms, provide guidance on device care, and support junior technicians through mentoring and knowledge sharing.Qualifications Strong technical skills in Apple/MacBook hardware diagnostics, component replacement, and board-level troubleshooting.Proficiency in macOS installation, configuration, software troubleshooting, data backup, and data recovery best practices.Experience using repair tools and equipment, including multimeters, soldering tools, and ESD-safe handling techniques.Ability to interpret technical documentation, service manuals, and schematics, with solid problem-solving and analytical skills.Customer service skills, including clear communication, professional demeanor, and the ability to explain complex issues in simple language.Organizational skills to manage multiple repair tickets, maintain accurate records, and meet turnaround time and quality standards.Previous experience in a laptop or mobile repair environment; Apple-certified or vendor-recognized credentials are an advantage.Relevant technical diploma, certification, or training in electronics, computer hardware, or a related field is preferred.Ability to work on-site in Accra, collaborate with a small team, and uphold safety, confidentiality, and company policies.