Senior Application Support Engineer - MS Dynamics CRM

Senior Application Support Engineer - MS Dynamics CRM Requirements & Key ResponsibilitiesBachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.Professional certifications in Microsoft Azure, AWS (Amazon Web Services), Sitecore Next.js, Microsoft Dynamics 365 (D365) CRM, and Software AG are highly preferred.Strong expertise in database management, application architecture, troubleshooting, root cause analysis, and performance optimization.Hands-on experience with scripting languages, automation tools, and system integration technologies.Provide expert-level application support by performing advanced troubleshooting, identifying root causes, and implementing effective resolutions for complex technical issues.Collaborate closely with cross-functional teams, including Infrastructure, Development, Security, and Business stakeholders, to deliver impactful and sustainable solutions.Drive continuous improvement initiatives to optimize application support processes, enhance system performance, and ensure high levels of service availability.Ensure system stability, reliability, and minimal downtime for end-users while maintaining compliance with organizational standards and best practices.Experience6–8 years of relevant experience within a Securities Exchange, Capital Markets environment, Stock Exchange, or a leading financial institution.Proven experience supporting and maintaining mission-critical applications in a highly regulated and fast-paced financial services environment.Demonstrated ability to manage production incidents, perform problem management, and deliver robust solutions that improve operational efficiency and user experience.