Senior Application Support Specialist

Senior Application Support Specialist Enterprise Platform Operations Location: Mexico City. (Av. Insurgentes Sur No. 1271, Piso 4 (Torre Caracci), Extremadura Insurgentes, Benito Juárez, 03740 Ciudad de México, CDMX, Mexico)Job Description: Skillset Java Spring boot Azure Mongo DB Docker Kubernetes KafkaExperience 8 to 10 yearsProvides expertlevel troubleshooting and resolution of the most critical and complex application issues ensuring the highest levels of system reliability and performance Leads supportrelated projects and strategic initiatives contribute to capacity planning and optimize application performance through advanced configurations and tuning Mentors junior team members develops and maintains indepth knowledge base articles and communicate effectively with senior management and stakeholders about critical issues and improvementsManage and resolve incidents within agreed service levelsResolve the most complex and critical application issuesCoordinate with other IT teams to ensure seamless resolution of production incidentsCommunicate effectively with senior management and key stakeholders about critical incidents and improvementsMonitor system performance and collaborates with Product teams on improving applications for better performance stability and easier supportabilityDevelops maintains and tracks Error Budgets for supported applicationsImplementation of automated alerts and monitoring of application and underlying infrastructureLead supportrelated projects and initiativesGenerate and analyze reports on support metrics and application performanceDevelop and maintain indepth knowledge base articles and documentationMentor junior team members and provide advanced training sessionsFor you to be successful in this position we imagine that youDemonstrate a strong sense of ownership customer service and integrityYou are organized and enjoy working in a teamPossess excellent communication skills and command of the English languageOur ideal candidate brings four or more years of experience within application or technical support and has a relevant bachelors degree or equivalent experienceYou have foundational knowledge of microservice architecture and ITSM tools as well as the Atlassian products Familiarity with a programming or scripting language is a plusFor you to be successful in this position we imagine that youDemonstrate a strong sense of ownership customer service and integrityYou are organized and enjoy working in a teamPossess excellent communication skills and command of the English languageEngage with application end users to analyze and document issues and take responsibility for their successful resolutionWork with DevOps SREs Test Engineers and Development teams to implement permanent solutionsFurther advance our monitoring framework and ensure 247 system and support availability via oncallWork closely with both IT and business to facilitate the continual improvement in the availability performance functionality and security of our platformsWork with industry leading technologies like Kubernetes Kafka MongoDB and Docker