Senior AV Technician / IT Technical Support Analyst

Senior AV Technician / IT Technical Support Analyst

Location: Century City, CAHours: 9:30am-5:30pm Monday-FridaySalary: Up to $95K base salary + paid overtime at time and a half (not required to work OT, but opportunities will be available)Summary: This is a hybrid AV Technician + IT Technical Support rep, with the primary focus being AV technical support (75%) with traditional IT support being about 25%.

But we are looking for individuals to provide escalated tier 2 support both for AV and IT.For AV: Cisco conferencing systems, Tandberg/Polycom/Crestron (any of these is fine) and Zoom are the key technologies. AVIXA Certified Technology Specialist (CTS) would be a nice to have.For IT: We are a Microsoft shop, so supporting M365/O365, Laptops (Windows + Mac), Smart Phones (iPhone + Android), Basic Networking and other Software Support.Professional services environment: You will be supporting business professionals, so we’re looking for candidates who have experience working in professional services environments, to provide white globe customer service.What you’ll be doing Provide onsite conference room and AV support, including proactive room readiness checks, meeting setup, testing, troubleshooting, and live meeting assistance to ensure collaboration spaces are operational and ready for use.Review scheduled meetings and events as appropriate to anticipate AV requirements, coordinate with meeting organizers to understand technology needs, and ensure rooms and equipment are prepared and tested in advance.Support Zoom Rooms and installed AV technologies, including Poly room systems, Poly and Cisco touch panels, displays, microphones, cameras, speakers, room controls, and related conferencing equipment.Diagnose first-line AV and collaboration technology issues, perform appropriate corrective actions, restore service when possible, and escalate complex issues to internal AV resources or vendors as needed.Provide AV support for meetings, presentations, office events, and other programs requiring enhanced technology support, including advance preparation, rehearsals or testing when appropriate, and onsite support during the event.Proactively identify conference room and AV issues, document incidents and recurring problems, coordinate escalation and vendor support, and follow issues through resolution to maintain reliable room availability.Maintain working knowledge of installed AV and collaboration systems and participate in training and professional development to strengthen AV troubleshooting and support capabilities.Assist users with computer-related problems involving hardware, software, network connectivity, mobile devices, and remote access. Resolve inquiries efficiently through effective troubleshooting, active listening, and a consistent focus on service excellence.Provide Level II hardware support, including desktop and laptop support, visiting office setups, mobile device support, computer imaging and post-image configuration, preventative maintenance, and basic printer troubleshooting.Provide software support for applications standard within our environment, including installation, configuration, updates, preventative maintenance, and third-party application support in coordination with other IT teams and vendors.Manage deployed and inventory technology assets and maintain accurate asset records. Coordinate hardware moves, changes, exchanges, and equipment deployments.Skills we’re seeking 5+ years of experience with AV/IT SupportOpen to 2+ years if you have a Bachelor’s Degree or Master’s DegreeMust have a High School Diploma regardless2+ years of AV support specifically supporting integrated conference room AV systems, including room control interfaces, cameras, microphones, displays, speakers, touch panels, and related collaboration technologies.Must have Cisco experienceMust have either Tandberg, Polycom or Crestron experienceMust have Zoom experience1+ year of IT support experience specificallyMust have experience supporting Macs and PCsMust have experience supporting iPhones and AndroidsMust have experience supporting Microsoft OfficeMust have experience supporting VoIPMust have experience supporting Networking issuesMust have experience providing white glove customer service in a professional settingNice to haves AVIXA Certified Technology Specialist (CTS)Bachelor’s Degree or Master’s Degree, ideally in an IT or AV related fieldExperience working at a law firm, financial services firm or big 4 consulting firmA+ CertificationExperience supporting other IT technologies such as:SCCMAdobe AcrobatMicrosoft IntuneEnterprise application packages