Senior Barista

As the Senior Barista at KOKO Kawane, you will play a key role in shaping the beverage identity of KOKO Kawane by always ensuring operational efficiency and excellence. You will be responsible for training and mentoring junior baristas and beverage employees (if needed), supporting financial performance through effective and efficient cost and sales management. You will support the Lead Barista in all aspects of beverage operations at KOKO Kawane, ensuring high standards of matcha products and drink quality, team performance, and customer experience.Key ResponsibilitiesReporting directly to the Lead Barista, you hold a leadership role that supports the infrastructure of KOKO Kawane and ensures the smooth execution of operations at all times.Prepare and serve a range of beverages and specialty drinks, and other food and beverage products in accordance with the company’s recipes and standards for taste and presentationOversee daily operations including inventory management, ordering supplies, and maintaining equipmentAssisting in labor management and scheduling by optimizing barista shifts to match sales patterns, improving productivity without incurring unnecessary labor costsMaintain clean and organized work areas, including regular cleaning of equipment and work stations to meet SFA Hygiene StandardsOperate and maintain all equipment to ensure safe use and consistent product qualityManage inventory and raise purchase order request through the ordering system (Netsuite) for items such as Matcha, milk, syrups, and other food and beverage ingredients to ensure a continuous supply of materials for daily operationsHave an in-depth understanding of the KOKO Kawane brand and be able to engage with customersProvide outstanding customer service by engaging in friendly interactions, addressing customer inquiries, and handling any issues or concerns professionallySuggest additional items like pastries, snacks, or merchandise that complement customers' beverage choices, contributing to increased salesMulti-task efficiently to handle customer orders, maintain cleanliness, and manage matcha whisking times to minimize customer wait timesAssist in other areas of operations when required, such as cashiering, service or cleaningStay up-to-date with the cafe’s menu offerings, seasonal specials, and promotions to assist customers in making informed choicesTrain junior baristas and other employees in the following aspects:Onboarding and OrientationIntroducing new hires to KOKO Kawane’s culture, values and customer service standardsFamiliarizing them with workplace policies, safety guidelines and hygiene requirementsSkill DevelopmentTeaching technical barista skills such as matcha whisking, milk frothing, matcha latte art and equipment maintenanceEnsuring consistency in drink preparation according to recipes and quality standardsCustomer Service TrainingGuiding employees on effective communication, upselling techniques and handling guests complaints professionallyRole modelling excellent hospitality and problem solving skillsOngoing Mentorship and SupportObserving performance and giving constructive feedbackOffering refresher training sessions when neededEncouraging a spirit of continuous improvements and developing confidence behind the barOperational TrainingDemonstrating best practices for cleaning and equipment careEnsuring team members understand stock rotation, daily inventory taking, waste reduction and health and safety protocolsAny other duties as assignedRequirements2 years barista experience (with matcha is advantageous)Possess valid Food Safety Level 1 CertificateBasic matcha latte art skillPositive work attitudeA fun team player and comfortable to work in a fast-paced environmentPassionate about matcha and have an out-going personality