Senior Business Analyst

Role OverviewKey ResponsibilitiesCustomer Journey Mapping & Experience DesignSupport end-to-end mapping of customer journeys across Trade Finance products and applications:Documentary Trade (LCs, Guarantees, Collections)Open Account (SCF, Receivables Finance)Identify pain points, inefficiencies, and opportunities for digital/API enablementDefine “as-is” and “to-be” journeys aligned to client needs and business strategyEmbed client journeys into product design, API scope, and delivery roadmapCollaborate with business, coverage, and client teams to validate journeysWork closely with Trade Lab and Engineering teams to define and shape Trade API strategy and use cases.Work with product teams to prioritise API-led capabilities (e.g., LC APIs, SCF, Receivables)Translate business requirements into architectural and design artefactsSupport RFPs, vendor onboarding, and solution evaluationEnsure alignment to governance forums (Design Authority, Architecture Review Boards)Create and maintain documentation, solution blueprints, and standardsIdentify and manage dependencies, risks, and integration constraintsKey Skills & ExperienceStrong domain experience in Trade Finance (preferable)Solid understanding of end-to-end trade workflows and client journeysProven experience in customer journey mapping / service designAbility to translate client needs into product and technical solutionsStrong stakeholder engagement and communication skillsFamiliarity with cloud, data, and modern architecture patternsExperience working in Agile / hybrid delivery modelsUnderstanding of governance frameworks and design review processesAbility to manage complex, multi-system dependenciesDesirableExperience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)Worked in similar Customer Journey Mapping / Transformation roles.Knowledge of Trade digitisation initiatives (if applicable)