Senior Business Analyst

About CRMIT SolutionsCRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Agent Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time. The ASVP is a transformative shift from traditional managed services contracts.Salesforce Business AnalystLocation: Bengaluru, INMode of Hire: Full TimeResponsibilities• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep• Recommend new features and improvements to optimize and increase use of the platform• Provide technical specifications and help maintain overall documentation for the business• Adhere to and promote best practices, and design the guidelines for security proceduresRequired skills• 6 Years of experience as a Business Analyst or Business Consultant or Product Owner.• Knowledge of SF CRM standard clouds (Sales, Service, Field Service, Experience and Marketing)• Knowledge of the Manufacturing industry is a plus.• Sound understanding of agile methodologies and have worked on agile tools (JIRA and Confluence).• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.• Salesforce certifications, such as Salesforce Administrator/Sales Cloud/Services Cloud/BA is a plus.Certifications :Salesforce Certified System Administrator, Salesforce Certified Business AnalystQualification:Bachelors/Postgraduate degree, professional qualification, or relevant experience