Senior Business Analyst

Key Responsibilities:1. Requirements ManagementGather, analyze, prioritize, and document business requirements and development requests from various business functions.Translate business needs into clear and actionable requirements, user stories, process flows, and functional specifications.Ensure requirements are clearly understood and aligned between business stakeholders and IT teams.2. IT Coordination & Delivery Follow-upAct as the key liaison between business stakeholders and IT throughout the development and implementation lifecycle.Coordinate with IT teams and stakeholders to track progress, timelines, risks, issues, dependencies, and completion status.Ensure timely communication and resolution of open items and business requirements.3. Project ManagementManage system development, enhancement, and digital transformation projects from initiation through implementation.Define and track project scope, plans, milestones, deliverables, timelines, risks, dependencies, and action items.Coordinate cross-functional stakeholders to ensure projects are delivered on time, within agreed scope, and in line with approved requirements.4. UAT & ImplementationPlan and coordinate User Acceptance Testing (UAT), including test scenarios, defect tracking, and stakeholder sign-off.Ensure delivered solutions meet approved business and functional requirements.Support Go-Live activities and validate system performance and business outcomes after implementation.Track and coordinate the resolution of post-Go-Live gaps and issues through closure.5. Reporting & Data AnalysisDevelop management reports, performance trackers, dashboards, and other analytical outputs.Analyze business and operational data using Microsoft Excel and Power BI to provide actionable insights and support data-driven decision-making.Monitor key performance indicators and provide regular updates to management and stakeholders.6. Process Improvement & DigitalizationIdentify opportunities to improve business processes through digitalization, automation, and system enhancements.Analyze existing processes, identify inefficiencies, and recommend practical improvement solutions.Support the implementation of process improvement initiatives and measure their impact and business value.Required Qualification:Bachelor's Degree in Management Information Systems (MIS) or a related fieldRequired Experience:Minimum 5 years of relevant experienceStrong experience in Business Analysis, requirements gathering/documentation, IT coordination, UAT, reporting, and process improvementExperience working with multiple business stakeholders and technology teamsExcellent stakeholder management, communication, and documentationRequired Skills:Strong Excel & Data Analysis SkillsPower BI, Dashboard Development & Management ReportingBusiness Analysis & Requirements ManagementProcess Mapping & As-Is / To-Be AnalysisUAT, Problem Solving & Implementation ValidationDigital Transformation, Artificial Intelligence (AI) & Robotic Process Automation (RPA)Professional EnglishPreferred Skills & Certifications:SQL & Power AutomateAgile/Scrum methodologiesBPMN (Business Process Model and Notation)ITIL 4 Foundation certificationCCBA/CBAP or PMP certification