Senior Business Analyst

About CRMIT SolutionsCRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Agent Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time. The ASVP is a transformative shift from traditional managed services contracts.Salesforce Business Analyst

Location: Bengaluru, INMode of Hire: Full TimeResponsibilities

• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
• Recommend new features and improvements to optimize and increase use of the platform
• Provide technical specifications and help maintain overall documentation for the business
• Adhere to and promote best practices, and design the guidelines for security proceduresRequired skills
• 6 Years of experience as a Business Analyst or Business Consultant or Product Owner.
• Knowledge of SF CRM standard clouds (Sales, Service, Field Service, Experience and Marketing)
• Knowledge of the Manufacturing industry is a plus.
• Sound understanding of agile methodologies and have worked on agile tools (JIRA and Confluence).
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Salesforce certifications, such as Salesforce Administrator/Sales Cloud/Services Cloud/BA is a plus.Certifications :Salesforce Certified System Administrator, Salesforce Certified Business AnalystQualification:Bachelors/Postgraduate degree, professional qualification, or relevant experience