Senior Business Analyst

I. Responsibilities· Work directly with overseas customers to understand business problems, processes, and expected outcomes. · Lead discovery and requirement workshops in English. · Translate business needs into solution scope, features, functional requirements and acceptance criteria. · Work closely with Technical Leads to shape solutions, evaluate feasibility and support estimation. · Maintain roadmap/backlog and support prioritization with customer and project/product team.· Define and control scope for Fixed Scope projects. · Identify assumptions, dependencies, risks and potential scope changes. · Support UAT, customer acceptance, and requirement clarification throughout delivery. · Support Sales/Presales in requirement assessment, solution shaping, and proposal preparation. · Act as the bridge between customer business stakeholders and the engineering team. II. Requirements· 5+ years of Business Analysis experience. · Strong experience in discovery, requirement analysis, process analysis, and solution shaping. · Proven experience working directly with overseas customers. · Strong spoken and written English; able to independently facilitate customer meetings/workshops.· Strong understanding of software development lifecycle. · Sufficient technical understanding of web applications, APIs/integration, data/database, and common enterprise systems. · Experience in scope/change management and UAT. · Strong analytical, communication, and stakeholder-management skills. · Able to work with ambiguous business problems rather than only predefined requirements. · Hands-on experience using AI tools in Business Analysis and delivery work, with the ability to evaluate, validate, and optimize AI-generated outputs for practical business use. · Experience identifying and shaping AI-enabled use cases for Digital Transformation, including assessing business value, feasibility, data readiness and appropriate human involvement.Preferred· Experience with Agile/Kanban or long-running customer accounts. · Experience supporting Presales/solution consulting. · Experience with ERP, CRM, E-commerce, Retail, Workflow Automation, Integration, Warehouse or AI-enabled solutions are plusIII. Benefits1. Working Hours– Check-in at 8:30 AM, with no check-out required.– Working days: Monday to Friday; weekends off.2. Exclusive Leave Benefits– 12 days of annual leave per year, plus public holidays and Tet holidays in accordance with Vietnamese labor regulations.– 01 additional Luvina holiday: the second Monday of October every year.3. Transparent Salary & Bonus Policy– Bonuses on the occasion of Luvina’s Anniversary and Lunar New Year (Tet).– Year-end performance bonus based on the company’s business results.4. Fun, Engaging & Collaborative Work Environment– A variety of annual events, including Year End Party, Summer Trip, and celebrations such as International Women’s Day (March 8), International Men’s Day (November 19), and more.– Exciting sports activities and tournaments, including Sports Day, E-sports, and more.– Active employee clubs, such as Yoga Club, Football Club, and others.– A modern open-space office with convenient facilities, including Tatami Room, Mother’s Room, Pantry, and more.5. Strong Learning & Development Culture– A wide range of free professional and soft-skills training programs.– Free intensive offline Japanese courses from N5 to N1, as well as direct Kaiwa (Japanese conversation) sessions with native Japanese teachers.– Free access to the Udemy online learning platform.– Financial support for professional certification preparation and examination fees, along with special rewards for obtaining advanced certifications.– Opportunities to become an Internal Trainer, with additional compensation for training activities.– Opportunities to participate in workshops, seminars, networking, and knowledge-sharing sessions with leading experts in various fields.IV. Contact information– Recruitment Department – Luvina Software Joint Stock Company– Facebook – Luvina Careers: https://www.facebook.com/LuvinaCareers– LinkedIn – Luvina Careers: https://www.linkedin.com/company/luvina-careers/posts/– Email: tuyendung@luvina.net– Hotline: 0865 032 899– Address: 4th Floor, Hoa Binh Building, 106 Hoang Quoc Viet Street, Hanoi, Vietnam