Senior Business Analyst

What You'll Do Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps Own requirements traceability from business objective through to delivered functionality and sign-off Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government dataRequirementsEssential Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar) Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders Languages: Fluent Arabic and English, written and spoken — both are used daily on this program Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman Availability: Able to join at short notice