Senior Business Analyst (Techno-Functional) - Secret Clearance

Senior Business Analyst (Techno-Functional)Location: Tysons, VA (On-Site 5 Days per Week)Clearance Requirement: Active Secret Clearance Required US Citizenship required by the clientSalary Range: $125,000 - $140,000Important RequirementsActive Secret Clearance, banking/financial services experience, and Salesforce experience are required. FinCEN experience is highly preferred. Candidates without an active Secret Clearance will not be considered.Who We AreAt RCG, Inc., we're more than just a federal contracting company—we're a team of innovators, problem-solvers, and collaborators dedicated to delivering exceptional technology solutions that support critical government missions. We're proud to have been Certified™ as a Great Place to Work® for four consecutive years, a recognition that reflects our commitment to fostering a culture of trust, collaboration, inclusion, and professional growth. We believe our people are our greatest strength, and we're committed to creating an environment where employees can build rewarding careers while making a meaningful impact.The OpportunityRCG is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, VA. This role serves as a strategic liaison between business operations and technology teams, driving service excellence through business process analysis, workflow optimization, quality assurance, workforce training, knowledge management, and continuous improvement initiatives.The ideal candidate will possess a strong blend of business analysis, operational excellence, and technical acumen, with the ability to evaluate existing processes, identify improvement opportunities, analyze operational data, and implement solutions that enhance service delivery and organizational performance.What You'll DoAnalyze business operations, workflows, and service delivery processes to identify opportunities for improvement and increased efficiencyLead quality assurance activities across service desk and customer support operationsConduct root cause analysis on recurring operational issues and develop corrective action plansGather, document, and validate business, functional, and operational requirementsDesign, document, and optimize workflows, business processes, and standard operating procedures (SOPs)Analyze operational and service desk data to identify trends, risks, and opportunities for improvementDevelop dashboards, reports, scorecards, and metrics to support data-driven decision makingServe as a liaison between business stakeholders, operations teams, and technical teamsDevelop and maintain knowledge management processes and operational documentationDesign, develop, and deliver training programs for new hires and existing staffEvaluate training effectiveness and recommend enhancements to improve employee performance and customer satisfactionSupport continuous service improvement initiatives aligned with IT Service Management (ITSM) best practicesUtilize Salesforce and other service management platforms to support reporting, workflow management, process improvement, and operational analysisPresent findings, recommendations, and performance metrics to leadership and stakeholdersRequirementsWhat We're Looking For:Active Secret Clearance a must haveExperience supporting banking, financial services, financial regulatory organizations, or compliance-driven environmentsHands-on experience with Salesforce, including workflow management, reporting, dashboards, case management, or business process supportBachelor's degree in information technology, Business Administration, Finance, Information Systems, Organizational Development, or a related field. Equivalent experience may be considered5+ years of experience as a Business Analyst, Functional Analyst, Business Systems Analyst, Operations Analyst, or related roleExperience leading quality assurance activities within a service desk, contact center, or customer support environmentDemonstrated experience conducting root cause analysis and implementing corrective actions to resolve recurring operational issuesExperience designing, documenting, and improving business and operational workflowsDemonstrated experience gathering and documenting business and functional requirementsExperience developing and maintaining knowledge management programs, SOPs, workflows, and operational documentationExperience designing and delivering training programs for technical and non-technical audiencesStrong understanding of IT Service Management (ITSM) principles and best practicesStrong analytical, organizational, and problem-solving skillsExcellent written, verbal, presentation, and stakeholder management skillsAbility to collaborate effectively across technical, operational, and business teamsPreferred QualificationsPrevious experience supporting the Financial Crimes Enforcement Network (FinCEN)Experience supporting Anti-Money Laundering (AML), Bank Secrecy Act (BSA), fraud detection, financial investigations, or related financial regulatory programsITIL Foundation certificationExperience supporting federal government contractsExperience creating operational dashboards, performance reporting, and service improvement plansExperience with workforce coaching, performance management, and continuous improvement initiativesWhy Join RCG?Certified™ Great Place to Work®Competitive compensation and benefits packageCareer growth and professional development opportunitiesCollaborative and supportive team environmentOpportunity to support a critical federal mission and make a meaningful impactEqual Opportunity EmployerRCG, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWellness Resources