Senior Business Analyst - TI (Salesforce Industry)

Senior Business Analyst – Salesforce Industries / Telecom & AI Key Responsibilities Conduct discovery and functional refinement workshops. Analyze complex Telecom requirements. Define User Stories, Acceptance Criteria, Business Rules and exception scenarios. Model end-to-end business processes. Translate business needs into Salesforce/Salesforce Industries capabilities. Perform requirements traceability and impact analysis. Identify functional gaps, dependencies and risks. Support Consultants and Architects during solution definition. Review functional documentation. Support SIT/UAT and complex defect analysis. Use AI for requirement refinement, documentation, traceability, gap analysis and quality reviews. Required Skills Strong Business Analysis experience. Salesforce knowledge. Salesforce Industries/Vlocity knowledge desirable. Telecom domain knowledge. Agile/User Story practices. Process modelling. Strong analytical and problem-solving capabilities. Expected Seniority High functional autonomy. Handles complex requirements independently and contributes to functional decisions while supporting less experienced analysts." Hibrido 3x no Cliente em SP