Senior Business Operations Specialist

Senior Business Operations Specialist Delivery & Operations | Full-time | Australian business hoursAbout the Role We’re looking for a hands-on operations professional to partner with our department heads and turn business priorities into a well-run, measurable operation. You’ll start in Delivery & Operations, supporting the customer journey from signed solar-and-battery sale through site review, scheduling, installation, and rebate. As the business grows, you may be deployed to other departments.This is an individual contributor role with high exposure to department heads and cross-functional teams.How We Work We move fast. Products, pricing, and processes can change within days, and decisions are expected to be implemented quickly. You’ll work across HubSpot, NetSuite, Lark, and Microsoft Teams, but the focus is on how the business works, not the tools themselves.Key ResponsibilitiesOperations & Performance: Translate priorities into clear actions, owners, and timelines. Identify bottlenecks and raise risks early.Reporting & Insights: Own operational dashboards and KPI reporting. Turn data into insights and recommendations leaders need before they ask.Operating Rhythm: Run daily huddles and weekly reviews, track decisions and action items, and follow up until they’re done.Process Improvement: Map processes, write and maintain SOPs, and drive adoption of better ways of working.Project Delivery: Coordinate cross-functional improvement projects from scope to measurable results.Systems Support: Spot workflow and data gaps, translate needs into system requirements, and work with IT to implement improvements.What This Role Is NotIt is not a people manager role. There are no direct reports.It is not a CRM administrator or developer role.It is not frontline sales, customer service, or booking.Requirements3+ years in business operations, process improvement, business analysis, project coordination, or sales/revenue operationsExperience in a fast-paced environment such as BPO, e-commerce, tech, or renewable energyProven track record improving processes and building reports and dashboardsStrong SOP and process documentation skillsAbility to coordinate teams without direct authorityExcellent written and spoken English, with confidence working with Australian stakeholdersComfortable with changing priorities and incomplete informationAvailable to work Australian business hoursGood to HaveHubSpot, Salesforce, or other CRM experience (pipelines, workflows, reporting)NetSuite or Lark experienceBackground in solar, field service, scheduling, or installation operationsExperience with automation and AI tools for reporting and workflowsWhat Success Looks Like Leaders get accurate information without chasing it. Processes have clear owners and documentation, and bottlenecks are fixed proactively. The department head spends more time on strategy and less on execution.