Senior Business Process Analyst

We are looking for a highly motivated Senior Business Process Analyst who will be an advocate for change in our organization. The Senior Business Process Analyst will play a crucial role in ensuring that we stay aligned to the company short- and long-term strategy through the evaluations of SLAs/ KPIs. The Senior Business Process Analyst will be responsible for proactively collaborating with executives from cross-functional teams.Role and Responsibilities:Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands.Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.Oversee company OpEx and CapEx budgets, including expenditures, renewals, services, leases, etc. to mitigate organization/technology debt risks.Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.Manage and facilitate high profile projects to ensure a timely and smooth completion.Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, etc.Ideate and support large initiatives: leadership workshops, tech seminars, hackathons, etc.Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify of expansion opportunities.Handle complex issues requiring in-depth evaluation of multiple factors.Skills and Experience:Bachelor’s degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance or equivalent combination of education and experience in the field.8+ years of proven experience in business analysis or related roles supporting business optimization initiatives.Strong proficiency in MS Suite; PowerBI, Excel, and/or other comparable systems.Strong written/verbal business communication skills with experience presenting to executives.Experience working in an IT environment is a plus.