Senior Business Process Owner

About usgategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.For further information, please visit www.gategroup.com.Job SummarySupports the Senior Process Owner by managing day‑to‑day governance and development of specific transport subprocesses (e.g., routing setup, load planning, sequencing logic, documentation flows).Annual Hiring Range/Hourly Rate: $120,000- $125,000/Per YearThis position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.BenefitsPaid time off401k, with company matchCompany sponsored life insuranceMedical, dental, vision plansVoluntary short-term/long-term disability insuranceVoluntary life, accident, and hospital plansEmployee Assistance ProgramCommuter benefitsEmployee DiscountsMain Duties & ResponsibilitiesMaintain subprocess-level SOPs, controls, and standard work.Support testing, documentation updates, and training activities.Assist with routing data accuracy, sequencing logic, and dispatch workflows.Conduct periodic performance checks and support audits.Partner with site teams to gather insights and identify improvement opportunities.Support deployment of new tools, equipment, and process enhancements.QualificationsEducation:Bachelor’s degree in Business, Engineering, Operations, or related field.Lean/6-Sigma certification preferred.Work Experience:3–5+ years in operations, supply chain, inventory, or internal logistics.Understanding of material flow, receiving, inventory control, or warehouse operations.Experience writing SOPs, process flows, or technical instructions.Core CompetenciesPreferred Lean Six Sigma certification (Green Belt or Black Belt).Language and Communication Skills:Excellent written and verbal English communication skills.Strong executive presence with the ability to communicate complex operational information clearly to senior leadership.Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders.Strong presentation, training, coaching, and workshop-facilitation skills.Ability to listen effectively, challenge constructively, and build trusted cross-functional relationships.Core Competencies RequiredCustomer Focus: Delivers prompt, courteous, and effective support to all users.Accountability: Takes ownership of assigned tasks and follows through to resolution.Teamwork: Works collaboratively and supports colleagues to achieve common goals.Communication: Explains technical information clearly to non-technical users.Adaptability: Remains flexible and calm under pressure in a fast-paced environment.Continuous Learning: Proactively develops skills and keeps knowledge up to date.Job DimensionsGeographic Responsibility: USType of Employment: Full-timeThe above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through a pre-employment drug screen, criminal check, and/or airport fingerprinting.gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.