Senior Change Process Manager (French Speaking)

Who we areCrédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets. Our Singapore center is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:Envisioning and preparing the Bank’s futures information systemsPartnering and supporting core banking flagships and transverse areas in their large scale development projects.Providing premium In-house Banking applications,This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.Position and ResponsibilitiesIn a challenging and multicultural environment, we seek a Senior Change Process Manager to join the IT Service Management (Control Tower) ecosystem in Singapore.Change governance and process enforcementChange advisory, coordination and stakeholder managementMajor, high-risk and emergency change controlContinuous improvement and process maturityReporting, controls and management informationTraining, adoption and communicationThe Change Process Manager will act as the global process authority for Change Enablement while working closely with the Group Process Management team and regional change managers to ensure that global change policies, standards, controls and reporting expectations are consistently applied.Act primarily as the Change Process Manager, with a strong focus on process governance, process maturity, control enforcement, continuous improvement, tooling evolution and alignment with Group Change Management standards.Drive enhancements to the Change Management process, including workflow improvements, data quality, reporting, compliance controls, automation opportunities and adoption of Group process evolutions.Ensure consistent application of the Change Management process across cross-regional teams, from change registration through closure and post-implementation review, with emphasis on governance, quality and process discipline.Provide guidance, coaching and process expertise to technical teams, business line IT, application owners, infrastructure teams and management stakeholders in both French and English.Act as a French-speaking process reference point for Group counterparts and French-speaking stakeholders, while operating effectively in English across Singapore and regional teams.Support RUN activities on a limited basis, such as backing up Change Managers, assisting with operational coordination, sending change communications or supporting high-risk and business-critical changes when required.Qualifications and ProfileSoft SkillsStrong leadership, judgement and ability to influence without direct authority across technical, functional and management profiles.Excellent verbal and written communication skills in with the ability to adapt messages for technical teams, management and Group stakeholders.Strong facilitation skills, including the ability to run structured review meetings, challenge risks constructively and drive pragmatic decisions.Process discipline, attention to detail and ability to enforce standards consistently while maintaining a service-oriented mindset.Analytical mindset, ability to identify trends, root causes and improvement opportunities from operational data and stakeholder feedback.Ability to work under pressure, manage conflicting priorities and remain objective in sensitive operational situations.Proactive, collaborative and able to build trusted relationships in an international and multicultural environment.RequirementFrench speaker is mandatory; strong English communication is also required.Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management or service governance.Hands-on experience with Change Management, Release Management, Incident Management, Problem Management or ITSM process operations.Good understanding of ITIL practices, especially Change Enablement, Incident Management, Problem Management, Configuration Management, Service Validation and Continual Improvement.Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage and monitoring ecosystems.Experience in banking, capital markets, corporate banking, regulated technology environments or high-availability production environments is a strong advantage.Prior exposure to audit, operational risk, controls, regulatory expectations, production stability or resilience governance would be beneficial.Willing to work primarily in early Paris Business Hours (typically between 12 noon – 9 pm SGT)