Senior Conference & Events Manager- Live Events, New Opening!

Senior Conference & Events Manager- New Opening! Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine.From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you!What You’ll DoDay to day operations:Overall responsibility for the Events OperationsResponsible for the Events operations team and Conference Services Team in all aspects of the operationManage the external cleaning contract with monthly review and consistent monitoringManage and drive forward the yearly, monthly and unplanned maintenance requirementsEnsure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policyConstantly monitor and review of Front of House operations systems, implementing improvements as appropriateTo review and manage the Health & Safety of the venueDirect management of the Events operations team and Conference Services Team and oversee staff rotasTo ensure effective communication between all FOH departments and with the wider venueLooking After Our GuestsDeliver the highest levels of customer service across all events Constantly seek and monitor client feedback, ensuring that records are being kept up to dateManage and act upon feedback by providing action plans for improvementTo ensure any complaints are dealt with professionallyTo achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter scoreLooking After The Purse StringsPossess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectivesEnsure that all tracking and stock control systems are in place with effective stock rotation and monthly countsControl purchases order systems with operationsManage all invoicing and inventoryLabour management, ensuring we have the right people in the right places What We Look ForCommercial & financial management:Assisting in the running a profitable venue to help towards the company visionOperational ManagementUnderstanding and managing the Client Service and Conference Service departments and teams3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field.Build and maintain an excellent team to deliver unforgettable experiences for our clients and their guests Client ManagementMaintaining excellent client communication and relations to ensure the client and their guest have an unforgettable experienceWe’re Here For YouHealth and WellnessPrivate medical insuranceSubsidised eye careSubsidised fitness membershipEmployee Assistance Program: well-being support and personal advice programmeTime Off and Work-Life Balance25 days annual leave plus bank holidays, and company sick payFinancial Support and BenefitsBonus schemeInterest-free loan for rail season tickets & further educationSubsidised bicycle purchase through Cycle to Work schemeProfessional Development and RecognitionContinuous professional and personal development supportEmployee recognition and reward programs to mark achievements and milestonesCommunity and ImpactOpportunities to volunteer, donate, and participate in community give-back initiativesThe opportunity to have a significant impact on your team and the business in the work that you doConvene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.