Senior Consultant

We are seeking an experienced Consultant with deep expertise in OMS to support global retail and eCommerce clients within an offshore delivery model. In this highly collaborative role, you will act as the critical bridge between business requirements and technical execution, optimizing the end-to-end order lifecycle. Working closely with onshore stakeholders, product owners, and engineering teams, you will design, configure, and fine-tune our client's capabilities to power high-velocity omnichannel retail operations.Our client is operating within a highly integrated onshore/offshore delivery model, they partner with world-class retail, eCommerce, and direct-to-consumer (DTC) brands across North America and Europe (US/EMEA)The organization is known for precision engineering and deep platform expertise, fostering an agile, fast-paced environment. Here, specialized consultants are given the platform to lead complex, global workshops, influence enterprise-level architecture, and collaborate with senior architects within a supportive, growth-oriented delivery culture.Tasks and DeliverablesBusiness & Functional Leadership: Gather, analyze, and document complex business requirements across the complete order lifecycle. Translate these needs into functional specifications, process maps, and clear user stories mapped directly to Infios OMS capabilities.OMS Configuration & Design: Architect and configure order orchestration, sourcing, and fulfillment logic using the Infios rules engine. Define inventory visibility, allocation strategies (including ATP/CTP), order lifecycle states, and automated exception handling workflows.Integration & Process Alignment: Collaborate with technical teams to map integrations between Infios OMS and external ecosystems (eCommerce front-ends, ERPs, WMS, and payment gateways) using Infios APIs, event-driven patterns, and messaging schemes.Testing, Triage, and Deployment: Define and execute User Acceptance Testing (UAT) scenarios. Support System Integration Testing (SIT) cycles, drive defect triage, and assist with release planning, deployment readiness, and post-go-live hypercare.Global Offshore Delivery: Participate in required time-zone overlaps to facilitate cross-border workshops with US/EMEA stakeholders, ensuring seamless project handoffs and high-quality documentation.Required ExperiencePlatform Expertise: 5+ years of dedicated OMS experience, featuring hands-on configuration and design experience, is a plus.Omnichannel Retail Mastery: Strong foundational understanding of omnichannel fulfillment models, including Buy Online Pick Up In Store (BOPIS), Buy Online Ship to Store (BOSS), and Ship-from-Store (SFS).Technical & Integration Familiarity: Comfort collaborating around APIs, microservices, and event-driven architecture, ideally with exposure to AWS or cloud-native deployments.Delivery Frameworks & Tools: Proven experience working within Agile/Scrum delivery models utilizing enterprise tools like Jira, Azure DevOps, or ServiceNow.Global Model Experience: Prior experience thriving in an offshore/onshore delivery model with excellent English communication skills tailored for diverse, international stakeholder environments.