Senior Consultant

Senior Manager – CRM Solutions (Microsoft Dynamics & Salesforce)Location: Riyadh, Saudi ArabiaAbout the OpportunityOur client is a leading global professional services and consulting firm that partners with government entities and private sector organisations to deliver large-scale digital transformation and technology consulting programmes.As part of its growing Technology Consulting practice, our client is seeking a Senior Manager – CRM Solutions to lead enterprise CRM transformation initiatives, manage strategic client relationships, and oversee the successful delivery of large-scale Microsoft Dynamics and Salesforce programmes across a diverse portfolio of clients.This role offers the opportunity to lead high-performing consulting teams, shape technology strategies, and play a key role in business development while delivering impactful digital transformation programmes across Saudi Arabia.Key ResponsibilitiesLead large-scale CRM transformation programmes from strategy through implementation, ensuring successful delivery across multiple client engagements.Serve as a trusted advisor to senior client stakeholders, providing strategic guidance on CRM, customer experience, and digital transformation initiatives.Lead the design, implementation, and optimisation of enterprise CRM solutions, with a strong focus on Microsoft Dynamics 365 CRM and Salesforce.Oversee programme governance, project planning, budgets, risks, quality assurance, and delivery across multiple workstreams.Manage and develop high-performing consulting teams, providing coaching, mentoring, and career development support.Drive stakeholder engagement and executive-level communications throughout the project lifecycle.Support business development activities by contributing to proposals, client presentations, solution development, and identifying new opportunities.Collaborate with multidisciplinary teams to deliver integrated business and technology solutions.Promote innovation and best practices in CRM, customer engagement, and digital transformation.RequirementsBachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.7+ years of experience delivering enterprise CRM transformation programmes, with significant experience in a consulting or professional services environment.Demonstrated experience leading complex client engagements and managing multiple project teams simultaneously.Strong hands-on and functional expertise in Microsoft Dynamics 365 CRM and Salesforce CRM, including enterprise implementation and solution delivery.Proven experience advising senior stakeholders on CRM strategy, customer engagement, and digital transformation initiatives.Strong understanding of CRM architecture, customer lifecycle management, and business process optimisation.Experience with .NET development, JavaScript/DHTML, and Microsoft SQL Server is advantageous.Excellent leadership, stakeholder management, presentation, negotiation, and communication skills.Experience contributing to business development, proposal writing, and account growth is highly desirable.Microsoft Dynamics and/or Salesforce certifications are an advantage.Fluency in Arabic and English is strongly preferred due to the client-facing nature of the role.What's on OfferJoin a globally recognised consulting organisation delivering large-scale digital transformation programmes across Saudi Arabia. This is an opportunity to work with leading organisations, shape enterprise CRM strategies, lead high-impact engagements, and play a key role in the growth of a market-leading consulting practice.