Senior Consultant / Manager – CRM & Salesforce | Public Sector

We are supporting a leading global consulting firm looking for an experienced Senior Consultant / Manager – CRM & Salesforce to join a major Public Sector digital transformation programme in the UAE.We are particularly interested in candidates who bring the right combination of CRM transformation + Salesforce + Public Sector/Government consulting experience.What You’ll Be DoingSupport and lead CRM and Salesforce transformation programmes for Public Sector / Government clients.Define CRM strategy, customer journeys, operating models and transformation roadmaps.Translate business requirements into Salesforce functional requirements and solutions.Work closely with Salesforce technical, architecture and delivery teams throughout implementation.Facilitate workshops and requirements sessions with government and senior client stakeholders.Support implementation and optimisation across Sales Cloud, Service Cloud and/or Experience Cloud.Manage workstreams, project activities, stakeholders, risks and deliverables.Prepare client presentations, recommendations and transformation proposals.What We’re Looking ForThe following 3 areas are MUST-HAVE:✅ CRM transformation experience✅ Salesforce experience✅ Public Sector / Government experienceIn addition, we are looking for:Experience at Senior Consultant or Manager level — this is not a Senior Manager/Director-level position.Strong consulting background, ideally within Big 4, technology, strategy or management consulting.Good understanding of CRM strategy, customer journeys, business processes and digital transformation.Experience working directly with senior client stakeholders.Strong communication, presentation and workshop facilitation skills.Previous UAE/GCC Public Sector experience would be a strong advantage.Salesforce certifications are highly desirable.Arabic would be an advantage.#CRM #Salesforce #PublicSector #DigitalTransformation #SalesforceCRM #Consulting #UAEJobs #ManagementConsulting