Senior Consultant - Salesforce Business Analyst

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.The Senior Salesforce Consultant is responsible for translating complex client business needs into scalable Salesforce solutions and leading functional delivery across key project workstreams. This role works directly with client stakeholders to understand business processes, define future-state solutions, and guide those solutions from discovery and design through implementation, testing, and deployment.The Senior Consultant serves as a bridge between the client and the technical delivery team, partnering closely with Solution Architects, Business Analysts, Developers, Quality Engineers, and Project Managers. The role requires strong Salesforce platform knowledge, consulting skills, and the ability to independently lead a workstream while maintaining alignment with the overall solution architecture and business outcomes.What You'll Be DoingLead functional workstreams across discovery, design, implementation, testing, and deploymentFacilitate discovery sessions and workshops with business leaders, subject matter experts, and end usersAssess current-state business processes and define scalable future-state processes using Salesforce capabilitiesTranslate business requirements into functional requirements, user stories, process flows, and solution designsDesign Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilitiesPartner with Solution Architects to ensure functional designs align with the overall solution architecture and clienbusiness objectivesGuide Business Analysts and delivery team members through requirements definition and solution implementationConfigure Salesforce capabilities including Flow, objects, fields, security, reports, dashboards, and other declarative functionalityLead client solution reviews, demonstrations, and design validation sessionsManage requirements and functional decisions within an assigned workstream and identify impacts to scope, dependencies, and deliveryCoordinate across business and technical teams to resolve requirements, design, data, integration, and implementation questionsDevelop process maps, functional specifications, user stories, acceptance criteria, and other delivery documentationLead or support UAT planning, test-script development, defect triage, user training, and release readinessSupport data migration, integration, environment, and deployment planning from a functional perspectiveIdentify risks, dependencies, and potential scope changes and communicate them to the Solution Architect and Project ManagerSupport Agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectivesMentor consultants and Business Analysts and contribute to consistent delivery practices across project teamsDevelop trusted relationships with client stakeholders and serve as a subject matter expert for assigned business processes and Salesforce capabilitiesContribute reusable assets, accelerators, delivery practices, and lessons learned across the Salesforce practiceStay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilitiesMaintain Salesforce certifications and meet annual professional development goalsWhat You'll Bring To The RoleB.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experienceDemonstrated experience leading a functional or business workstream through multiple phases of a technology implementationStrong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilitiesExperience facilitating client discovery sessions, requirements workshops, and solution-design discussionsAbility to translate complex business processes into clear requirements and scalable Salesforce solutionsExperience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution designExperience working with both business stakeholders and technical delivery teamsExperience supporting or leading UAT, testing, training, and deployment readinessWorking knowledge of Agile delivery methodologiesUnderstanding of Salesforce data, security, integration, environment, and release-management conceptsAbility to identify dependencies, risks, and scope implications within an assigned workstreamStrong presentation and communication skills, including experience presenting solutions and recommendations to client stakeholdersAbility to independently lead a workstream while collaborating within a larger cross-functional delivery teamStrong problem-solving skills and the ability to navigate ambiguity in complex client environmentsExperience mentoring junior consultants or Business AnalystsSalesforce CertificationsCandidates should demonstrate broad Salesforce platform knowledge through multiple Salesforce certifications.Relevant certifications may include:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Data Cloud ConsultantSalesforce Certified Agentforce SpecialistAdditional Salesforce certifications and industry-specific credentials are strongly valued. Continued development in Agentforce, Data Cloud, and AI-enabled Salesforce solutions is expected as part of the role.This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.Benefits available to eligible employees include the following: Medical, dental, vision tax-advantaged health care accounts financial and income protection benefits paid time off (PTO) and wellness time offThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.