Senior Counsellor

Company Description Pacasia Study Abroad is a consumer services company focused on guiding learners through international education opportunities. Based in Amritsar, Punjab, India, the organization supports individuals in navigating study abroad options, application processes, and related services. The company works closely with prospective students to match their goals with suitable institutions and programs overseas. Pacasia Study Abroad values integrity, personalized counselling, and reliable support throughout the study abroad journey.Role Description The Senior Counsellor is a full-time, on-site role located in Banani, responsible for leading and delivering end-to-end study abroad counselling services. This position includes meeting with prospective students and families, understanding their academic background and career goals, and recommending suitable countries, universities, and programs. The Senior Counsellor guides applicants through admission requirements, document preparation, test choices, and timelines, and coordinates with internal teams to ensure accurate application processing. Daily responsibilities also involve maintaining up-to-date knowledge of international education trends and visa guidelines, conducting information sessions or presentations, and managing follow-ups via phone, email, and in-person meetings. The role may also include mentoring junior counsellors and contributing to process improvements to enhance the student experience.Qualifications Demonstrated experience in education counselling, student advisory services, or study abroad consulting, preferably in a senior or lead role.Strong communication and interpersonal skills, with the ability to explain complex processes clearly and build trust with students and families.Solid organizational and time-management abilities, including handling multiple cases, tracking application progress, and meeting deadlines.Up-to-date understanding of international education systems, admission requirements, and basic visa processes for key study destinations.Proficiency in using office productivity software and CRM or student management tools to document interactions and manage pipelines.Ability to work on-site in Banani, collaborate effectively with colleagues, and support training or supervision of junior team members.Bachelor’s degree in a relevant field such as Education, Business, Social Sciences, or a related discipline; advanced qualifications are an asset.Experience working with diverse backgrounds and a commitment to providing inclusive, non-discriminatory guidance to all applicants.