Senior Credit Controller

Company Description IFS is a global leader in Industrial AI software, supporting organizations that manufacture goods, manage complex assets, and deliver service-focused operations. Its AI-powered platform, IFS Cloud, provides flexible, composable solutions across ERP, EAM, SCM, ITSM, and FSM to help customers drive productivity, efficiency, and sustainability. Leveraging AI, machine learning, real-time data, and analytics, IFS enables customers to make informed decisions and excel at their Moment of Service™. Founded in 1983, the company has grown to more than 7,000 employees in 80 countries and is widely recognized for its customer-centric culture, agility, and trust. IFS is consistently one of the most recommended suppliers in its sector and continues to drive strategic transformation for organizations worldwide.Job DescriptionWe are seeking an experienced, results-driven Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with both customers and internal stakeholders.Key responsibilities include:Collect outstanding receivables and achieve cash collection targets.Perform detailed account reconciliations and resolve discrepancies.Investigate and drive resolution of disputes, deductions, short payments, and billing issues.Conduct professional collection calls and negotiate payment commitments.Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.Escalate issues appropriately while maintaining ownership through to resolution.Maintain accurate collection notes, forecasts, and account action plans.QualificationsExtensive hands-on Cash Collection experience (circa 5+ years) with broader Accounts Receivable knowledge.Proven success managing complex commercial or enterprise accounts.Strong critical thinking and problem-solving abilities.Excellent account reconciliation and analytical skills.Outstanding telephone, negotiation, and customer relationship management skills.Self-motivated, highly organized, and able to work independently with minimal supervision.Demonstrated ability to drive issues to conclusion and deliver measurable results.Proficient with ERP systems and Microsoft Excel.Additional InformationWhat success looks like:Delivers consistent cash collection results.Takes ownership rather than waiting for direction.Resolves complex issues through persistence and collaboration.Builds strong relationships while holding customers and stakeholders accountable.Thinks beyond collections to identify root causes and drive continuous improvement.This is an opportunity for a self-led collections professional who thrives on solving problems, influencing outcomes, and making a measurable impact on cash flow.