Senior CRM Business Analyst (Arabic-Speaking)

Location: Dubai, UAEWork Mode: OnsiteExperience: 5+ YearsLanguage Requirements: Arabic and English (Mandatory)Technology: Microsoft Dynamics 365 CRM / Customer Engagement (CE)Required Skills And Experience5+ years of experience as a CRM Business Analyst or Functional Consultant in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement (CE) environments.Strong business analysis, requirements gathering, workshop facilitation, and stakeholder management skills.Hands-on functional understanding of Dynamics 365 Sales, Customer Service, Case Management, Omnichannel, Contact Center, and Customer Journeys.Understanding of Microsoft Dataverse and Power Platform.Experience preparing BRDs, SRS, FRS, use cases, user stories, process flows, acceptance criteria, test scenarios, and user guides.Strong Arabic communication capability and strong command of English for business communication and technical documentation.Ability to coordinate effectively with business stakeholders and technical delivery teams.Key ResponsibilitiesGather, analyze, validate, and document business requirements from business teams and system owners.Identify business processes, pain points, gaps, user needs, and opportunities for improvement.Translate requirements into BRDs, functional specifications, user stories, acceptance criteria, and testable requirements.Facilitate workshops with business stakeholders, CRM users, technical teams, consultants, and project managers.Support Dynamics 365 solution design and configuration discussions.Act as a bridge between business users, developers, consultants, testers, and project managers.Manage, refine, and prioritize the requirements backlog with stakeholders and delivery teams.Support test planning, User Acceptance Testing (UAT), defect clarification, requirement validation, and business sign-off.Assist with data migration, reporting, integrations, data validation, and reconciliation requirements.Prepare user documentation, process guides, training materials, and adoption support documentation.Support go-live preparation, user adoption, post-go-live hypercare, and continuous improvement.Identify delivery risks, dependencies, requirement gaps, and business or operational impacts.Recommend process improvements using Dynamics 365 and Power Platform capabilities.Support CRM solutions across Dynamics 365 Sales, Customer Service, Case Management, Contact Center, Omnichannel, and Customer Journeys.Key SkillsMicrosoft Dynamics 365 CRM | Dynamics 365 CE | CRM Business Analysis | Requirements Gathering | BRD | SRS | FRS | Functional Specifications | User Stories | UAT | Microsoft Dataverse | Power Platform | Stakeholder Management | Data Migration | CRM Integrations | Arabic | EnglishSkills: english,crm business analysis,microsoft dynamics 365,user stories,srs,frs,uat,dataverse,power platform,dynamics 365 ce,requirements gathering,arabic,stakeholder management,brd