Senior CRM Executive

Purpose of the Job:Maintain customer structure and ensure proper placement and upgrade of customers. Measure the performance of CMT teams through proper application of CRM policies and procedures.Job Description:Enhance the efficiency and effectiveness of CMT.Set / Assist in setting CMT targets with CRM manager / country manager and monitor CMT performance against set targets.Conduct continuous and frequent data analysis and study for the station’s performance and status.Ensure data integrity of customer in the system.Conduct market research and gather related information needed to drive growth and improve processes.Enhance customer satisfaction through delivering special requirements.Reporting any information that might impact company image and brand.Assess and evaluate CRM team performance.Manage accounts and generating process with CMT.Confirm accounts opening process.Monitor CMT’s visitation schedule and process.Ensure delivering revenues vs targets reports on monthly basis to CMT and country manager.Preparing monthly competitions to enhance productionJob Requirements - Experience and Education:Bachelor’s degree in marketing, Business Administration, or a related field.3+ years of experience in CRM, marketing, or a related field.English Language Fluency.