(Senior) Customer Service Advisor (Call Centre)

ResponsibilitiesHandle enquiries through phone, email and LiveChat, delivering high-quality, one-stop support to VIP customers in a professional and timely mannerAddress members' benefit and claims enquiries effectively while maintaining service qualityMaintain customer relationships through courtesy calls and proactive follow-up to enhance customer satisfactionResolve and investigate complex enquiries and complaints in a responsive, customer-focused and solution-oriented manner, minimising potential impact on customer experienceWork closely with internal stakeholders to resolve enquiries and provide timely updates to members and business partnersRequirementsBachelor's degree or aboveValid IA license (General Insurance), passing IIQE exam (Paper 1 and 2) or other relevant qualifications that fulfil the requirement of Licensed Insurance IntermediariesMinimum 1-2 years of experience in a customer service environment, preferably with exposure to life insurance, medical insurance or healthcare services industryGood knowledge of healthcare and medical insurance products, processes, and operationsGood communication skills, professional telephone manner and sound complaint handling skillsStrong sense of responsibility with high level of integrity and trustExcellent command of English, Mandarin and CantoneseProficiency in Microsoft Office applications including Word, Excel and Chinese Word ProcessingBupa offers 5 days' work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.