Senior/ Customer Service Manager (China Trade/ High-Volume Orders)

Lead the Customer Service function, translating business strategy into service plans, driving order management and fulfillment improvements, and partnering cross-functionally for seamless order-to-delivery execution.Key ResponsibilitiesLead and mentor the CS team, translating strategy into service plans/targets and improving productivity and service quality.Drive improvement in order management, fulfillment, and customer communication.Partner with Sales, Planning, Logistics, Quality, and Operations for order-to-delivery execution.Manage service capacity for demand fluctuations and seasonal peaks.Lead service reviews with commercial/production counterparts to address pain points.Promote cross-department communication (Technical, Production, Procurement, Warehouse, Planning, Logistics).Customer Relationship ManagementPrimary contact between customers, HK Sales, and factory across the order lifecycle.Manage customer expectations and provide timely production updates.Product Development & MerchandisingManage development from sample to bulk production.Coordinate fabric/trim/sample development with Technical, Product Innovation, and Sourcing.Prepare YY consumption and SMV calculations for costing.Ensure milestones meet customer calendars.Production Planning & Supply ChainCreate/monitor T&A plans for on-time production and shipment.Ensure accurate, timely BOM with Planning and Procurement.Coordinate material and production readiness.Manage supply chain from sourcing to delivery.Arrange vessel bookings with Logistics.VMI & ERPManage VMI forecasts/replenishment with RS team.Monitor fabric/trim inventory to minimize excess.Execute accurate ERP order processing.Requirements7 to 15 years in customer service or supply chain experience, preferably apparel/footwear/manufacturing.负责客户服务职能,将业务战略转化为服务计划,推动订单管理与履约流程改进,并与各部门协作以确保从订单到交付的顺畅执行。主要职责领导并指导客服团队,将战略转化为具体的服务计划与目标,提升团队生产力及服务质量。推动订单管理、履约准确性及客户沟通方面的持续改进。与销售、计划、物流、品质及运营部门协作,确保订单到交付流程的顺畅执行。管理服务产能,以应对需求波动及季节性高峰。主持与商务/生产对口单位的服务检讨会议,解决相关问题。促进跨部门沟通(技术、生产、采购、仓储、计划、物流)。客户关系管理作为客户、香港销售团队及工厂之间在订单全周期中的主要联系窗口。管理客户期望,并及时提供生产进度更新。产品开发与商品企划管理从样品阶段到大货生产的产品开发流程。与技术、产品创新及采购部门协调面料、辅料及样品开发。编制用量(YY)及标准工时(SMV)计算,以支持成本核算与定价。确保开发进度符合客户日程安排。生产计划与供应链管理制定并监控时间与行动计划(T&A),确保按时生产及出货。与计划及采购部门合作,确保物料清单(BOM)准确及时。协调物料备料及生产排程,以提升制造效率。管理从原材料采购到成品交付的供应链活动。与物流部门协调安排船期,确保按时出货。VMI 与 ERP与 RS 团队协调管理供应商管理库存(VMI)预测及补货。监控面料及辅料库存,优化库存水平并减少过剩库存。准确执行 ERP 系统中的订单处理及生产交易。任职要求7年以上客户服务或供应链相关工作经验,具备服饰、鞋业或制造业背景者优先。具备良好的英语及普通话能力。If interested, please submit your application to cvs@jdawms.com with your expected salary and resume.We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai EA License No: 23S1595 | EA Registration No: R25127838