Senior Customer Service Officer

The Senior Officer - Customer Service will support the sales team by managing customer agreements, processing sales orders through ERP systems, coordinating production and dispatch activities, and ensuring customers receive timely updates throughout the order lifecycle. The role also involves managing export documentation, coordinating customer payments, and supporting revenue recognition processesKey Responsibilities✅ Process customer agreements, sales orders, and returns accurately in line with agreed service levels.✅ Coordinate with Sales, Production, Warehouse, Logistics, Finance, and Supply Chain teams to ensure timely order execution.✅ Monitor customer payments and obtain financial clearance before dispatch.✅ Manage shipping documentation and export paperwork required for customs clearance.✅ Provide proactive delivery updates and Estimated Time of Arrival (ETA) information to customers.✅ Coordinate with shipping companies to ensure timely issuance of Bills of Lading and other shipping documents.✅ Support accurate revenue recognition in compliance with IFRS standards and audit requirements.✅ Drive process improvements that enhance customer satisfaction and reduce operational risks.What We're Looking For🎓 Bachelor's Degree in Supply Chain Management , Business Management 📈 Minimum 3-4 years of experience in Customer Service, Supply Chain, Order Management, Export Operations, or Sales Support.💻 Strong experience working with ERP systems such as Oracle or Microsoft Dynamics.🌍 Good verbal and written communication skills in English. Knowledge of Arabic and/or Asian languages will be an advantage.📦 Knowledge of export documentation and international shipping processes is highly desirable.📊 Strong analytical skills with excellent attention to detail and execution capability.Why Join Al Ghurair Foods?At Al Ghurair Foods, you'll become part of a respected organization committed to operational excellence, customer satisfaction, and continuous improvement. This position offers exposure to regional and international operations while working with cross-functional teams in a fast-paced business environment.