WE’RE HIRING | Customer Service Representative (CSR) – Dispatch CoordinatorYuni Rides | Karachi, Pakistan | Onsite | Full-TimeBuild Your Career in Customer Service Are you confident in English communication? Do you enjoy solving problems, coordinating with people, and working in a fast-paced environment?Yuni Rides is looking for motivated, reliable, and customer-focused professionals to join our growing Operations team in Karachi.As a Customer Service Representative (CSR) – Dispatch Coordinator, you will play an important role in supporting safe, reliable, and timely transportation services for children and families across the United States.This is an opportunity to gain valuable experience in customer service, dispatch coordination, real-time operations, transportation management, and international business operations.If you are someone who takes ownership, learns quickly, and enjoys making a difference through excellent service, we would love to hear from you.About Yuni RidesYuni Rides is a U.S.-based transportation company providing safe, reliable, and professional transportation services for children and families.Our team works behind the scenes to coordinate transportation, support drivers, monitor trips, and help ensure smooth daily operations.As we continue to grow, we are building a team of talented professionals in Karachi who are passionate about customer service, operational excellence, teamwork, and continuous improvement.Join Yuni Rides and become part of an international team where your skills, dedication, and ideas matter.Position Details
Job Title: Customer Service Representative (CSR) – Dispatch Coordinator
Department: Operations / Dispatch
Location: Gulistan-e-Jauhar, Karachi, PakistanWork Arrangement: Onsite
Employment Type: Full-TimeSalary: PKR 45,000 – 50,000 per monthWorking Days: Monday to SaturdayWorking Hours: 6:00 PM – 3:00 AM PKTAbout the RoleAs a CSR – Dispatch Coordinator, you will support the daily coordination and monitoring of specialized school transportation services in the United States.You will work closely with drivers, families, schools, and internal operations teams to help ensure trips are properly coordinated, operational concerns are addressed promptly, and transportation services remain reliable.This role requires strong communication, attention to detail, multitasking, and the ability to remain calm and professional in a time-sensitive environment.You will be part of a team where every successful trip depends on effective coordination, timely communication, and a commitment to service excellence.Whether you have previous customer service experience or are a fresh graduate with strong communication skills and a willingness to learn, this opportunity could be your next career step.Key ResponsibilitiesCustomer Service & CommunicationCommunicate professionally with drivers, families, schools, and internal teams.Respond to operational inquiries and provide timely assistance.Maintain a customer-focused and solution-oriented approach.Build positive working relationships with drivers and stakeholders.Dispatch & Transportation OperationsMonitor daily transportation operations and assigned trips.Coordinate with drivers to support timely trip execution.Assist with trip assignments, scheduling updates, and operational changes.Support driver reassignments and transportation coverage when required.Monitor morning and afternoon dispatch operations.Identify operational concerns and escalate them to the appropriate team.Maintain accurate and timely operational updates.Driver Support & OnboardingAssist new drivers throughout the onboarding process.Guide drivers regarding account setup and required documentation.Follow up on pending onboarding requirements.Support drivers with operational questions and platform-related concerns.Records & Administrative SupportMaintain accurate operational records and update internal systems.Assist with scheduling and dispatch-related administrative tasks.Ensure information is recorded accurately and on time.Manage multiple priorities while meeting operational deadlines.Teamwork & Continuous ImprovementCollaborate with dispatch and operations teams.Contribute ideas to improve operational efficiency.Support a professional, accountable, and collaborative work environment.What We’re Looking ForWe’re looking for individuals who are:Confident in English communication.Customer-service oriented.Organized and detail-focused.Comfortable handling multiple responsibilities.Calm and professional under pressure.Strong problem-solvers.Willing to learn new systems and processes.Dependable and committed to their responsibilities.Comfortable working with an international team.If you enjoy helping people, solving problems, and keeping operations running smoothly, this could be the right opportunity for you.Required QualificationsBachelor's degree or equivalent professional experience preferred.1–3 years of experience in customer service, dispatch, transportation, logistics, or a related field preferred.Strong verbal and written English communication skills.Good organizational and multitasking abilities.Ability to work in a fast-paced, time-sensitive environment.Strong problem-solving and decision-making skills.Basic to intermediate proficiency in Microsoft Office and Google Workspace.Ability to learn dispatch, scheduling, CRM, and communication platforms.Professional attitude and strong teamwork skills.Fresh Graduates Are Welcome to ApplyIf you have strong communication skills, a willingness to learn, and a genuine interest in customer service and operations, we encourage you to apply.Relevant experience is an advantage, but the right attitude, potential, and commitment to learning matter too.Preferred ExperienceExperience in any of the following areas will be an advantage:Customer ServiceDispatch CoordinationTransportation OperationsLogisticsDriver SupportSchedulingCRM / Ticket ManagementReal-Time Operations MonitoringDocumentation ManagementInternational Customer SupportSchool Transportation or Mobility ServicesCareer Growth at Yuni RidesAt Yuni Rides, we believe in developing talent and creating opportunities for professional growth.This role offers exposure to:Customer Service → Dispatch Operations → Operations Coordination → Leadership OpportunitiesAs you gain experience and demonstrate strong performance, you may have opportunities to expand your responsibilities and develop your career within the organization.We value employees who demonstrate:ConsistencyOwnershipTeamworkProblem-solvingLeadership potentialCommitment to operational excellenceWhy Join Yuni Rides?International Work EnvironmentGain experience supporting transportation operations for a U.S.-based company.Professional DevelopmentBuild practical skills in customer service, dispatch, transportation operations, and problem-solving.Meaningful WorkSupport transportation services that help children and families access reliable transportation.Growth OpportunitiesDevelop your skills and explore future opportunities within the Operations team.Collaborative TeamWork alongside professionals who value communication, teamwork, and continuous improvement.How to ApplyReady to take the next step in your career?We’d love to hear from you!Send your updated CV or resume to:📧 hr@yunirides.comEmail Subject: Application – CSR Dispatch CoordinatorPlease include your relevant experience, contact information, and professional qualifications in your CV.Equal Employment OpportunityYuni Rides is committed to providing equal employment opportunities.
Employment decisions are based on qualifications, experience, skills, and business requirements.We welcome applications from all qualified candidates.