Senior Customer Solutions Engineer, Edge AI

About the CompanyArmada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.   About ArmadaArmada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.United Arab Emirates is Armada’s operational anchor for the ME region. As we scale, we are intentionally building a team of senior, versatile operators who can both get systems live and own customers long-term. This role is designed for engineers who want full lifecycle ownership, not narrow scope.Role OverviewThe Senior Customer Solutions Engineer, Edge AI is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for Armada customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager.In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion.This role reports into the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion. Key ResponsibilitiesDeployment execution and platform bring-upLead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-ServiceOwn on-site and in-country deployments across Saudi Arabia and the broader ME regionOwn infrastructure bring-up, platform configuration, and production readiness validationMake real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layersTechnical account ownership and customer successServe as the primary technical point of contact for assigned customers post go-liveOwn the technical success plan, adoption milestones, and operational maturity roadmapBuild trusted, long-term relationships with customer engineering, IT, OT, and security teamLead technical governance discussions, roadmap planning, and platform optimization conversationsJoint Success Plan ownershipBuild, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customerAlign deployment milestones, platform adoption, and operational maturity to customer business objectivesUse the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value trackingRegularly review progress against success plans with customer stakeholders and Armada leadershipEnsure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planningSurface risks, dependencies, and blockers early and drive resolution with clear ownershipTime-to-value acceleration and adoptionReduce time-to-try and time-to-value by unblocking workloads and accelerating early production use casesDrive adoption across new workloads, business units, and countriesIdentify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaSOperational excellence and reliabilityEnsure customer environments remain stable, secure, and production-readyProactively identify scaling risks, architectural gaps, and technical debtCoordinate with Product, Engineering, and Support teams to resolve issues efficientlySovereign data, security, and compliance executionOperate confidently within Saudi and regional sovereign data and security requirementsSupport security validation, audits, and governance processes as required by customersMaintain disciplined access control, documentation, and operational hygieneField leadership and mentorshipAct as a senior technical presence for ND8 customers, setting the bar for execution and professionalismMentor junior FDEs, TAMs, and delivery engineers as the region scalesContribute to deployment standards, runbooks, and repeatable best practicesCross-functional collaborationPartner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalationsWork with Sales on expansion planning while maintaining a trusted post-sale postureProvide structured feedback to Product and Engineering based on real customer usage Qualifications and Experience8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account rolesProven ability to own both hands-on delivery and long-term customer technical relationshipsDeep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated computeStrong troubleshooting skills in live, production environmentsExperience working directly with customers in regulated, high-stakes settingsWillingness to travel across Saudi Arabia and the broader ME regionClear, confident communication style suitable for executive and engineering audiences Preferred ExperienceExperience with edge compute, modular data centers, or distributed infrastructureFamiliarity with AI workloads, GPU clusters, and high-performance computing environmentsExposure to sovereign or national-scale customer environmentsExperience operating in UAE, Saudi Arabia or across MEComfort operating with ambiguity and owning outcomes end to end What Success Looks LikeCustomer environments reach production quickly and operate reliablyThe same engineer who deploys the platform remains the trusted technical ownerAdoption expands across sites, workloads, and teams without handoff frictionCustomers view Armada as a strategic AI infrastructure partner due to consistent technical ownership You're a Great Fit if You'reA go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing companyA collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you  Equal Opportunity StatementAt Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and CandidatesArmada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.