Senior Customer Success Manager

🚀 Senior Customer Success Manager | £60,000-£70,000 | London (Hybrid)If you're a Customer Success professional who knows your programmatic from your performance marketing and your retention from your revenue growth, this could be the role for you. 👀We're working with a growing B2B AdTech business that is transforming the way brands and agencies use data, audiences and technology to deliver better digital advertising.They're now looking for a Senior Customer Success Manager to take ownership of a portfolio of high-value enterprise accounts and play a key role in both customer retention and commercial growth.💡 What's in it for you?This isn't a CSM role where you simply keep clients happy and wait for the next renewal.You'll be a strategic partner to your customers - understanding their challenges, getting under the skin of their advertising strategies and helping them get genuine value from the technology and solutions available to them.And yes… there's a strong commercial element. 💰You'll be expected to spot opportunities, grow existing relationships and turn great customer relationships into upsell, cross-sell and expansion opportunities.🎯 What you'll be doing🔹 Managing a portfolio of high-value enterprise clients🔹 Building trusted relationships with senior marketing, media, digital and data stakeholders🔹 Driving retention, engagement and account growth🔹 Identifying and converting upsell and cross-sell opportunities🔹 Leading customer business reviews and presenting performance, insights and recommendations🔹 Using data and campaign performance to demonstrate customer value🔹 Becoming a trusted advisor on digital advertising and programmatic🔹 Working closely with Sales, Product, Marketing and Operations to deliver an excellent customer experience🔹 Proactively identifying risks, solving problems and keeping customers firmly on board🧠 What we're looking forYou'll ideally have:✅ 4+ years' experience in Customer Success, Account Management or a similar commercial client-facing role✅ Strong, recent experience in digital advertising / programmatic / AdTech / MarTech / media✅ Experience managing enterprise accounts and high-value portfolios✅ A proven track record of retention and revenue growth✅ Experience with upselling, cross-selling and account expansion✅ Strong commercial instincts - you naturally spot opportunities to grow an account✅ The confidence to work with senior stakeholders and influence decision-makers✅ Excellent communication and presentation skills✅ A genuine understanding of the digital advertising ecosystem💷 What's on offer?£60,000-£70,000 per annum📍 London - hybrid working🎁 25 days annual leave🏥 Private medical💰 Pension🛡️ Life Assurance👶 Maternity & paternity pay🚲 Cycle to work scheme🚗 Electric Car Salary Sacrifice👀 Sound like you?If you're a commercially minded CSM who loves big accounts, big relationships and growing revenue, we'd love to hear from you.This is a great opportunity to join a business operating at the cutting edge of B2B advertising, data and AdTech, with plenty of scope to make your mark.📩 Apply now or get in touch for a confidential conversation. We Are Aspire Ltd are a Disability Confident Committed employer