Senior CX Strategist

We’re Hiring | Senior CX Strategist 📍 Location: Riyadh, Saudi Arabia🏢 Work Model: 100% On-site💼 Engagement: Full-time AssignmentMiradore Productions is looking for an experienced Senior CX Strategist to lead customer experience direction and translate business priorities into a clear, measurable CX strategy.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬• Define the CX vision, experience principles and implementation roadmap aligned with business priorities.• Assess customer journeys across channels, identify experience gaps and recommend areas for improvement.• Design CX governance, decision-making frameworks and operating models.• Develop measurement frameworks covering satisfaction, effort, advocacy, trust and business outcomes.• Lead customer research, segmentation and Voice of Customer initiatives.• Facilitate senior stakeholder workshops and drive alignment on high-impact initiatives.• Establish standards for journey management, service design and experience quality.• Support capability transfer through playbooks, coaching and working sessions.𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐏𝐫𝐨𝐟𝐢𝐥𝐞𝐬• 10+ years of relevant experience in customer experience strategy, service transformation, management consulting or a related field.• Proven ownership of enterprise-level CX programs across multiple business units, channels and stakeholder groups.• Strong expertise in CX research, journey management, service design, experience measurement and operating-model design.• Ability to translate complex insights into clear executive recommendations and implementation roadmaps.• Strong facilitation and stakeholder-management skills, including engagement with senior leadership.• Bachelor’s degree in business, design, marketing, psychology, engineering or a related discipline; postgraduate qualification preferred.• Professional fluency in English. Arabic capability and regional experience are advantageous.𝐄𝐱𝐩𝐞𝐜𝐭𝐞𝐝 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬• CX diagnostic and prioritized opportunity portfolio• CX strategy and implementation roadmap• CX governance and operating-model framework• Experience measurement and executive reporting approach• Decision-ready recommendations, workshop outputs and capability-transfer materialsCandidate Evidence: Applicants should be able to provide two or more relevant case studies demonstrating strategic ownership, measurable customer or business impact, and senior stakeholder alignment.If you have the experience to lead complex CX transformation initiatives and turn customer insight into measurable business outcomes, we’d like to hear from you.