Senior Desk Side Support Engineer – Geneva, Switzerland

We are looking for an experienced Senior Desk Side Support Engineer,Geneva to provide onsite and remote IT support across Switzerland and global business locations. The role will support a multicultural enterprise environment, including VIP and executive users, covering End User Computing, workplace technologies, endpoint management and collaboration tools.The successful candidate will provide Level 2/3 support, manage business-critical incidents and ensure a high standard of service, security compliance and user experience.Key Skills:-7–9 years of Desk Side Support, Desktop Support or End User Computing (EUC) experienceProvide Level 2 and Level 3 support for desktops, laptops, mobile devices and peripheralsStrong experience supporting Windows 10/11 and Microsoft 365Hands-on experience with Microsoft Teams, Zoom, Cisco Webex and meeting-room technologiesProven experience providing VIP and Executive / white-glove supportExperience with Active Directory, Azure AD / Microsoft Entra ID and Exchange OnlineHands-on experience with Microsoft Intune and SCCM/MECMExperience with device deployment, imaging, patching and software distributionStrong troubleshooting knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi and remote accessExperience managing incidents and service requests through ServiceNow or equivalent ITSM platformsSupport workstation setups, onboarding/offboarding, desk moves and office technology refresh activitiesExperience with asset management, inventory and endpoint lifecycle managementTroubleshoot BitLocker, MFA, VPN, endpoint security and access-related issuesExperience supporting enterprise environments with 1,000+ usersStrong customer service, troubleshooting, stakeholder and vendor management skillsLanguage: English required | French preferred#Hiring #DeskSideSupport #DesktopSupport #EUC #ITSupport #Microsoft365 #Intune #ServiceNow #Windows11 #Geneva #SwitzerlandJobs