Senior Desktop Support Specialist

About the RoleWe’re looking for a Senior Desktop Support Specialist to play a key role in supporting our internal users by delivering advanced, hands‑on technical support across the end‑user computing environment. This position serves as a senior escalation point, resolving complex hardware and software issues, owning incidents end‑to‑end, and ensuring a high‑quality, reliable user experience.The role partners closely with IT, Infrastructure, and Security teams, supports business‑critical and executive users, and helps manage and maintain core productivity, identity, and endpoint security platforms across the organization in a fast‑paced, onsite enterprise environment.

Location: Foster City, San Francisco, CA (Onsite)About SycompSycomp has been delivering complex IT solutions to the global marketplace for over 30 years.

We help organizations expand and thrive by simplifying global commerce through high‑quality, end‑to‑end technology implementations, supported by Sycomp’s logistics expertise and world‑class global services.Internationally recognized, Sycomp operates in major cities across the United States, Europe, Asia, and South America. We are a fast‑growing, profitable organization supporting the technology needs of some of the largest enterprises in the U.S.Key ResponsibilitiesProvide first- and second-tier support for desktops, laptops, printers, and mobile devices; act as an escalation point for complex issues.Administer and support SaaS applications including user provisioning/deprovisioning, license management, access control, and troubleshooting.Perform Active Directory administration (on‑prem and Entra ID), including account lifecycle management, group/role assignments, password resets, and access reviews.Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD), including mailbox access, authentication/MFA, and group management.Troubleshoot SharePoint and Microsoft 365 collaboration tools, focusing on permissions and access issues.Manage and document IT service requests via the ticketing system, following change and compliance processes.Support endpoint security and tooling including Mimecast and CrowdStrike, coordinating with Security teams as needed.Administer Apple endpoints through Apple Business Manager and MDM tools such as Jamf and Intune.Administer password and access management tools such as 1Password (user onboarding, shared vaults, recovery).Support collaboration tools including Slack, providing basic administration and troubleshooting.Troubleshoot hardware, software, OS (Windows/macOS), and network connectivity issues.Install, configure, patch, and maintain desktop systems, peripherals, and applications.Support remote users via phone, email, and remote support tools.Maintain asset inventory and track hardware lifecycle and replacements.Deliver excellent customer service and contribute to documentation and knowledge base articles.Support additional end-user infrastructure tools including Adobe licensing, printer support, Terminal/SSH access, and tape drive support.Qualifications3+ years of experience in desktop or technical support.Strong troubleshooting skills across Windows and macOS environments.Experience with Microsoft 365, Active Directory (on‑prem & Entra ID), and remote support tools.Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).Hands-on experience with MDM solutions (Jamf and/or Intune).Excellent verbal and written communication skills.Ability to work independently and manage multiple priorities.Customer-first mindset and strong team collaboration skills.Must have reliable transportation to support other San Francisco Bay Area locations (e.g., Burlingame, Union City).Experience with Salesforce is a plus.Relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.Salary: Starting from $85,000 USDTechnology Means the World to UsTechnology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.comSycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.