Senior Desktop Support Technician

Senior Desktop Support TechnicianLocation / Schedule: Onsite in Austin, TX, 5 days/week. Occasional, optional travel to a second Austin-area office.OverviewWe're looking for a senior desktop support technician to be the go-to hands-on IT resource for local and remote employees. You'll troubleshoot hardware and software across Windows and macOS laptops and iPhone and Android devices. You'll also own IT asset management and support network, phone, conferencing, and data center equipment.ResponsibilitiesProvide day-to-day desktop and mobile support for local and remote users across Windows, macOS, iOS, and Android.Deploy new systems and roll out hardware and software to individual users and groups.Maintain password management, data integrity, and file system security across the desktop environment.Own hardware and software inventory, IT asset management, and shipping and receiving of equipment for remote staff.Help maintain network equipment, desk phones, and teleconference and meeting room equipment.Support computer room and data center operations.Write clear how-to guides and document troubleshooting steps and solutions for other staff to follow.Required QualificationsFull proficiency supporting both Windows and macOS.Experience supporting iPhone and Android devices in a business environment.Strong PC hardware knowledge and efficient, methodical troubleshooting skills.Experience supporting Microsoft Office / Microsoft 365, including extensive hands-on work with Excel, OneNote, OneDrive, and SharePoint.Strong documentation skills.Ability to explain technical issues clearly to both technical and non-technical users.Strong written and verbal communication skills in English.Highly organized and accountable, able to drive technical projects start to finish with minimal supervision.