Senior Director of Marketing Operations

Location: Omaha, NE (On-Site) - Relocation required for candidates not currently based in the Omaha area.

Eligible candidates will receive a relocation bonus to assist.Status: Full-time | SalariedCompensation Range: $150,000–$225,000 annually, with actual compensation based on geographic market, experience, qualifications, and other job-related factors.About Milan Laser Hair RemovalAt Milan Laser Hair Removal, we're not just transforming skin—we're transforming confidence. As the nation's largest laser hair removal provider, we're built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.We're looking for a Senior Director of Marketing Operations who thrives in a fast-paced environment, brings clarity to complexity, and knows how to turn strategy into execution. This is a high-impact leadership role for someone who enjoys building scalable systems, leading cross-functional initiatives, and helping teams work smarter together. If you're energized by bringing structure to ambitious goals, aligning stakeholders, and driving results across a growing organization, we'd love to meet you.About The RoleThe Senior Director of Marketing Operations is responsible for building and leading the operational foundation of Milan's Marketing organization. Partnering closely with the Chief Marketing Officer and senior leadership team, you'll create the operating rhythms, planning processes, and cross-functional alignment that move marketing strategy into execution with clarity and accountability.At the center of this role is orchestrating a complex, full-channel marketing ecosystem producing 200+ assets each month. You’ll build the integrated roadmap, master calendar, and work-back plans that connect campaigns, launches, creative work, and major initiatives—sequencing dependencies and keeping execution on track as priorities shift.What You’ll Do Program & Launch OrchestrationLead planning across campaigns, product and experience launches, brand and creative work, and major cross-functional initiativesBuild and manage a single integrated roadmap, master calendar, and detailed work-back plans across a full-channel ecosystem producing 200+ assets per monthSequence priorities, milestones, dependencies, and approvals to keep teams aligned and launches on trackMarketing Operations & Strategic PlanningBuild the operating model, planning rhythms, prioritization frameworks, and governance that connect strategy to executionContinuously improve how Marketing plans, communicates, and executes workExecutive Partnership & Cross-Functional LeadershipPartner closely with the CMO to translate strategic priorities into coordinated executionAlign stakeholders, clarify decisions, and drive accountability across complex initiativesLead marketing leadership planning, meetings, off-sites, and follow-throughTeam Leadership & Operational ExcellenceBuild, lead, and develop the Marketing Operations teamPartner with Finance and FP&A on budgets, forecasting, and investment governancePerformance & Executive ReadinessPartner with Analytics and marketing leaders to evaluate performance and identify opportunitiesDevelop executive presentations, growth updates, and strategic recommendationsWhat We’re Looking For12+ years of experience in marketing operations, integrated marketing, program management, business operations, or related leadership rolesSomeone who resides in, or is able to immediately relocate, to Omaha, NEMulti-unit B2C experience highly preferredProven experience managing complex, high-volume marketing portfolios across multiple channels and concurrent workstreamsDemonstrated success building integrated roadmaps, work-back plans, launch processes, and scalable operating systemsStrong cross-functional leadership with the ability to influence senior leaders and drive accountabilityDemonstrated success building and developing high-performing teamsExperience partnering with Finance on budgeting, forecasting, and investment planningAbility to balance strategic thinking with hands-on operational detailExperience with platforms such as Asana or Jira preferredBachelor's degree required; PMP certification or equivalent is a plusWhat Sets You ApartYou turn complex, interconnected initiatives into clear, executable plansYou naturally think in milestones, dependencies, sequencing, ownership, and riskYou can manage hundreds of moving deliverables without losing sight of the broader strategyYou bring structure and accountability without creating unnecessary bureaucracyYou anticipate execution risks and solve problems before they impact launchesWhy You’ll Love Working HereHelp shape the future of one of the nation's fastest-growing healthcare brandsPartner directly with executive leadership on high-impact business initiativesLead transformational projects that influence marketing across 400+ clinic locationsBuild and grow a high-performing team while creating lasting operational improvementsJoin a collaborative culture that values innovation, ownership, and continuous improvementBenefitsBonus and equity packageMedical, dental, vision, disability and life insurance within 30 daysPaid time off starting immediately6 Paid holidays$50 cellphone stipend paid out monthly401k retirement plan with vested 4% employer match after 90 daysCareer advancement opportunities + Culture/environmentFree laser hair removal for you and a spouse or legal partnerAll potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.Equal Opportunity Employer