Senior Director - Smart City & ICT Operations

Qiddiya Investment Company is a Saudi investment and development company leading major entertainment, sports, culture, and urban development initiatives, including Qiddiya City and related ventures. As the organization advances large-scale urban development, technology and operational excellence play a central role in shaping connected, future-ready environments.This leadership opportunity is suited to someone who can set the direction for city IT operations in a complex infrastructure setting and help translate smart city ambition into dependable operational delivery. The role will work across senior stakeholders and operational partners to support resilient, integrated ICT operations that enable long-term city readiness.ResponsibilitiesDevelop and execute the city IT operations strategy for smart infrastructure readinessLead service operations across a complex smart city or large-scale infrastructure environmentOversee incident and problem management while strengthening service governanceShape and apply operating models that support effective smart city operationsWork closely with city leadership, developers, contractors, utility providers, and ICT and operations teams to align delivery and executionRequirementsDegree in computer science, information systems, telecommunications, electrical engineering, or a similar transferable fieldExtensive leadership experience leading ICT operations for a smart city, large real estate development, or another complex infrastructure environmentProven experience leading service operations, including incident and problem management and service governanceDeep expertise in ICT infrastructure and IoT or OT platformsStrong understanding of smart city operations modelsExperience working effectively with city leadership, developers, contractors, utility providers, and ICT and operations teams