Senior Engineering Manager - Platform Engineering

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.Role OverviewZeta Global is seeking a hands-on Senior Engineering Manager to lead a critical area of the application platform that powers the Zeta Marketing Platform (ZMP).Reporting to SVP Engineering, this leader will own the technical execution, architecture, roadmap, and delivery for one or more core platform domains. The role requires strong technical judgment, exceptional engineering leadership, and the ability to drive complex initiatives across multiple engineering teams.This is a deeply technical leadership role. The Senior Engineering Manager is expected to remain actively involved in architecture, design reviews, technical decision-making, and production operations while developing engineers and technical leads and delivering reliable platform capabilities at scale.Platform Engineering MissionPlatform Engineering delivers the shared application primitives, services, and guardrails that enable product engineering teams to build consistent, scalable, secure, and reliable applications across ZMP.The team's mission is to provide reusable platform capabilities that improve developer productivity while ensuring platform consistency, operational excellence, and long-term architectural sustainability.Scope of OwnershipOwn multiple core application platform domains, which include, but not limited to:Platform authentication and authorizationAccount, organization, workspace, and tenant managementNotifications and messaging infrastructureShared application services and reusable platform primitivesPlatform APIs, API Gateway and extension mechanismsCommon developer frameworks and platform toolingShared operational capabilitiesThe Senior Engineering Manager is accountable for the architecture, implementation, operational excellence, and adoption of their platform domains.Key ResponsibilitiesTechnical LeadershipLead the architecture and technical direction for assigned platform domains.Translate platform strategy into executable engineering roadmaps.Drive technical design for shared services, APIs, schemas, and reusable platform capabilities.Review designs and ensure alignment with platform architecture and engineering standards.Identify scalability, reliability, security, and maintainability risks.Champion reusable solutions and eliminate unnecessary duplication across product teams.Guide migrations, versioning, and adoption of platform capabilities.Engineering LeadershipBuild and lead a high-performing team of platform engineers and technical leads.Coach and develop engineers through mentoring, technical guidance, and regular feedback.Establish clear ownership, accountability, and engineering best practices within the team.Foster a culture of operational excellence, engineering quality, and continuous improvement.Balance new platform investments with operational responsibilities and technical debt.Work with other engineering teams to champion the platform domains and their benefits, drive adoption of the servicesPlatform DeliveryDeliver platform capabilities that simplify and accelerate product development.Partner with product engineering teams to understand platform requirements and improve developer experience.Build self-service capabilities that reduce friction and increase platform adoption.Measure platform success through adoption, reliability, developer productivity, and operational efficiency.Cross-Team CollaborationPartner with Product Engineering, Data Platform, Architecture, SRE, DevOps, Security, and FinOps teams.Coordinate delivery of initiatives that span multiple engineering teams.Resolve technical dependencies and implementation challenges.Drive alignment around platform standards and engineering best practices.Communicate technical trade-offs, priorities, and delivery risks clearly.Reliability, Security, and Operational ExcellenceEnsure shared platform services meet availability, latency, scalability, and recovery objectives.Embed observability, monitoring, capacity planning, and operational readiness into platform design.Improve tenant isolation, workload fairness, and platform resiliency.Partner with Security teams to build secure-by-default platform capabilities.Drive continuous improvements in operational efficiency, reliability, and cloud cost optimization.Success MeasuresSuccess will be measured through:Delivery of platform roadmap commitmentsAdoption of shared platform capabilitiesPlatform availability, reliability, and operational healthImproved developer productivity and satisfactionSuccessful migrations and retirement of legacy servicesTeam engagement, growth, and engineering effectivenessImprovements in platform scalability and cloud efficiencyRequired QualificationsSignificant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems.Experience leading engineering teams responsible for platform, backend, or infrastructure services.Strong technical expertise in distributed systems, APIs, cloud-native architectures, and shared platform services.Experience designing and operating highly available production services.Experience partnering with multiple engineering teams to deliver shared capabilities.Strong operational knowledge of observability, incident management, and production readiness.Demonstrated ability to mentor engineers and grow technical leaders.Excellent communication and cross-functional collaboration skills.Preferred QualificationsExperience building marketing technology, customer-data, analytics, or large-scale SaaS platforms.Experience with AWS, Kubernetes, Kafka, Snowflake, ClickHouse, Iceberg, PostgreSQL, Redis, or similar technologies.Experience implementing identity, authorization, multi-tenancy, API gateways, or workflow orchestration platforms such as Temporal.Experience with cloud cost optimization and FinOps practices.Experience driving adoption of shared engineering platforms.BENEFITS & PERKSUnlimited PTOExcellent medical, dental, and vision coverageEmployee EquityEmployee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!SALARY RANGEThe salary range for this role is $225,000 - $240,000, depending on location and experience. PEOPLE & CULTURE AT ZETAZeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS!https://zetaglobal.com/press/?cat=press-releases