Senior Executive - RBP

About Swiggy InstamartSwiggy Instamart is India’s pioneering quick-commerce platform, redefining convenient grocery shoppingacross the nation. Operating through a vast network of over 1,200+ dark stores and high-capacitymegapods across 100+ cities, Instamart delivers an extensive selection of 30,000+ items in just 10 to 15minutes. Powered by Swiggy's proprietary fulfillment technology and dedicated delivery fleet, Instamartis on a mission to build the future of convenience retail by making everyday shopping instant, seamless,and delightful.Job DescriptionRole OverviewAs a Store Manager (Senior Executive – RBP), you will take full operational ownership of dark storeperformance, daily fulfillment workflows, and team management. You will turn raw operational metricsinto smooth daily execution, maintaining high service SLAs, store hygiene, and an exceptional customerexperience.Key ResponsibilitiesOperational Discipline & SLA Management Manage end-to-end inbound, picking, packing, andoutbound fulfillment workflows while strictly adhering to SOPs. You will continuously trackreal-time store metrics to spot bottlenecks early, optimize labor and packaging resources, andensure fast order turnaround.Customer Experience & Dark Store Quality Maintain high service quality by ensuring accuratepacking, zero order damage, and strong speed perception. You will conduct routine pod auditscovering cleanliness, food safety, and overall dark store hygiene, using continuous feedback toelevate customer metrics.Team Leadership & Demand Planning Guide, coach, and motivate store executives duringregular shifts and demand surges. You will analyze volume trends during peak seasons orholidays, adjust shift allocation accordingly, and train staff on SOP changes and safety protocolsto protect service quality under pressure.Hiring & Team Building Participate actively in sourcing, interviewing, and onboardinghigh-quality store associates and support staff to ensure optimal headcount and seamless scalingduring growth.Coaching, Engagement & Performance Management Conduct deep-dive performanceassessments to identify root causes of underperformance within the team. Drive structuredcoaching, continuous feedback, team engagement initiatives, and empathetic motivation to liftpoor performers and maintain high team morale.Rostering & Resource Scheduling Design and manage accurate shift rosters, balancing peak-hourcoverage, absenteeism buffer, shift rotations, and labor cost optimization to ensure zero floordisruptions.Central SOP Execution Drive zero-tolerance compliance with centrally issued Standard OperatingProcedures (SOPs) across inventory handling, picking, packing, and safety protocols.Kaizen & Continuous Improvement Foster a culture of continuous improvement (Kaizen) on thedark store floor by identifying incremental operational waste, removing process friction, anddriving floor-level workflow innovations.Customer Obsession Champion a customer-first mindset across all store operations, ensuringzero compromise on item freshness, packaging integrity, and customer satisfaction metrics.Data Analytics & Dashboard Management Leverage live operational dashboards, tool metrics,and historical data to track performance trends, diagnose workflow failures, and make real-timedata-driven decisions.Fast Order Turnaround & OTIF (On-Time In-Full) Drive hyper-fast order processing withoutsacrificing accuracy, taking end-to-end accountability for achieving high On-Time In-Full (OTIF)delivery metrics with zero damaged or missing items.Key CompetenciesOperational & Analytical Mastery: Deep understanding of dark store workflows and SLAmanagement, paired with the ability to interpret dashboard data to solve root-cause fulfillmentissues.Leadership & Agility: Strong team coaching, conflict resolution, and the flexibility to adaptworkflows seamlessly during high-volume spikes or sudden operational changes.Quality Focus & Integrity: Unwavering focus on hygiene, packing accuracy, and store safety,backed by high standards of personal ethics and operational accountability.Customer Obsession & OTIF Excellence: Relentless dedication to order accuracy, speed, andoverall customer satisfaction through disciplined central SOP execution and Kaizen initiatives.People Management & Talent Development: Expertise in hiring, effective rostering, structuredcoaching, and motivating team members to consistently meet floor expectations.Benefits & PerksMonthly Performance Incentives | Medical Benefits | Fast-Track Career Growth within Swiggy OperationsQualificationsGraduation MandatoryAdditional InformationNAVisit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.