Senior Field Service Engineer

About Clear LabsClear Labs (CL) harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomics applications to deliver better clarity. Clear Labs' turnkey platform accelerates outcomes and improves accuracy from food-borne pathogens to infectious diseases.Position SummaryThe Senior Field Service Engineer is responsible for supporting both in-house and field installed robotic systems for both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company goals and objectives. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Location: San Carlos, CATravel: Willingness to travel, including internationally, with little to no advance notice as needed to support customer operations.

This is expected to range between 25% to 75% travel per month and may include some weekend travelPrimary ResponsibilitiesSupport all robotic systems within the Clear Labs headquarters (HQ) and those installed at customer sites around the world. These activities include, but are not limited to:New equipment installations, preventative maintenance activities, and emergency repairsTraining customers on basic system maintenance and usageCommunicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teamsProvide feedback to internal teams to address failure points and make system reliability improvements Support the Field Applications team as needed to maximize equipment uptime and responsivenessAssist with the Clear Labs Quality process improvement initiativesSupport logistics activities as needed to ensure proper products and finished goods ship on time as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptimeProvide support of special projects to help improve the overall success of CL. This includes working with other departments, OEM partners support members, and account stakeholders as approved. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)Coordinate with other team members as needed to properly relay information and support Sales/Evaluations as needed to achieve financial targetsManage instrument sub-component configuration/quality as well as maintain spare parts inventoryPresent a professional image at all times to customers, clients and other vendors RequirementsBachelor's degree in related field of study strongly preferredHands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautionsStrong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking componentsExcellent communication skills and ability to manage customer expectations while providing outstanding customer serviceWorking knowledge of all technical support activities designed to achieve a world class customer experienceCurrent or previous expertise and experience with Excel a must for this roleAbility to lift, carry, push, pull or otherwise move approximately 80 lbs. on an infrequent basisAfter hours on-call support may be required on a rotating basis BenefitsSalary range: $113,943 to $139,263Medical, dental, and vision insuranceEmployer-Sponsored Basic Life/AD&D, Long Term DisabilityEmployee Assistance Program (EAP)Discretionary Time OffStock Option PlanLunch stipend for days at headquartersReimbursement of a monthly personal phone bill for business use, up to $100 per monthSubject to Clear Labs Travel and Expense Policy and proceduresNotice of E-Verify Participation: Clear Labs participates in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. For more information, please review the E-Verify Participation Poster (English/Spanish) and the Right to Work Poster (English/Spanish).Disclaimer: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of the Company.