(Senior) Field Service Engineer

岗位设立的目的及目标 / PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOBTo be responsible for field service jobs of bioMerieux systems in Hong Kong and Macau.Provide on-site technical services to customers within the assigned territory, guiding distributor engineers to efficiently complete installation, maintenance, and troubleshooting, thereby enhancing customer satisfaction. Promote service contracts to increase service revenue, ensuring stable equipment operation and continuity of clinical services.主要职责 / MAIN ACCOUNTABILITIESResponsible for system installation, corrective maintenance, calibration, preventive maintenance, software upgrade and hardware upgrade and LIS connection projects to ensure the stable equipment operation.Be the liaison person of GCS (Global Customer Service) and HK Service Team to support bioMerieux systems and its troubleshooting.Maintain the updated software versions on all bioMerieux systems in the field according to FSCA/FCA/CSN Engineering Technical Note.Maintain an accurate service spare parts inventory and all service related documentation for internal & ISO audits.Contribute to Service Revenue by:- Promotion of service contracts and spare parts sales- Increase the coverage of service contracts in the territoryCooperate with sales and marketing teams to provide technical support and professional consultation for pre-sales and post sales activities such as road shows, exhibitions, customer evaluations of the following:- Pre-installations visits and inspections- System installations,- Relocations of instruments for customer demonstrations and exhibitions知识、语言和经验要求 / KNOWLEDGE, LANGUAGE AND EXPERIENCE- University Graduate in Engineering / Computer / Biomedical Engineering.- Over 5 years experience in IVD / Medical / Bio-Medical Science field as service engineer.- Proficiency in mechanical, electronic and software troubleshooting; familiar with maintenance, quality control and compliance requirements- Good customer communication and teamwork; able to travel and work independently efficiently.- Able to read English technical manuals; proficient in Office and service systems with quick learning capability.