Senior Guest Services Executive - Executive Lounge - Jumeirah Zabeel Saray

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Zabeel SarayJumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai. About the JobAn exciting opportunity has arisen for a Executive Lounge Senior Guest Services Executive to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include: Lead the Executive Lounge team to deliver exceptional and personalized service, ensuring a seamless and memorable experience for all guests.Oversee the daily operations of the Executive Lounge, ensuring compliance with service standards, cleanliness, presentation, and operational procedures.Handle guest requests, feedback, and service recovery situations promptly and professionally, maintaining the highest levels of guest satisfaction.Train, coach, and support team members through ongoing guidance, performance feedback, and development opportunities.Build strong relationships with VIP, suite, and repeat guests, anticipating their needs and ensuring a consistently personalized service experience.Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.About YouThe ideal candidate for this position will have the following experience and qualifications:Minimum 2–3 years of experience in Front Office, Executive Lounge, or Guest Relations operations.High School Diploma required; Diploma or Degree in Hospitality Management or a related field preferred.Good knowledge of Executive Lounge operations, guest service standards, and hotel systems.Strong communication, leadership, and interpersonal skills with a guest-focused approach.Additional languages required (Arabic, Mandarin, French, Spanish, Italian, German or Russian)About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)