Senior Healthcare SaaS Trainer

Steer Health is the AI-native growth platform for health systems. Our platform helps hospitals and specialty practices fill schedules, close referral gaps, and recover revenue that would otherwise leak out of the patient journey. We integrate with 36 EHRs, including Epic, Oracle Health, MEDITECH, and athenahealth, and we support 45+ hospitals covering 19 million patient lives.We are a lean team with outsized impact. Steer was named to the KLAS Emerging Solutions Top 20 and won the 2026 Hearst Health Prize. We are growing fast, and the people who join now will shape how the company serves its customers for years.The opportunitySteer's platform spans AI voice and chat agents, clinical documentation, patient access, and deep EHR integrations. Making that clear to a new hire, a hospital administrator, or a skeptical CIO is a craft. You will own it.As our Senior Healthcare SaaS Trainer, you will be the person who makes everyone at Steer and every customer confident with the product. You will build the training function from the ground up, own onboarding and enablement, and be a trusted product voice in front of clients and prospects. You will work closely with Product, Engineering, Implementation, Customer Success, Support, Sales, and People Operations.What you will doBuild the training programBecome the product expert. Learn Steer's products, workflows, and integrations deeply, and stay current as releases shipDesign persona-based training for administrators, front-desk and call center staff, clinicians, executives, and technical teamsCreate the materials including decks, guides, videos, FAQs, job aids, and e-learning contentMake every new hire product-readyOwn product training in onboarding and build role-specific learning paths for Sales, Implementation, Customer Success, Support, and other teamsRun refreshers and close knowledge gaps in partnership with People Operations and department leadersTrain customers to succeedLead administrator, end-user, and role-based training as part of implementation and onboardingTailor plans to each client's workflows, configuration, and goalsPartner with Implementation and Customer Success to drive adoption and spot ongoing education needsSupport SalesDeliver product demonstrations built around prospect use cases and workflowsDevelop demo scripts, training environments, and enablement content, and step in as a product resource on pre-sales calls when deeper expertise is neededExplain how Steer connects to everything elseUnderstand our architecture, integrations, and data flows well enough to explain them clearly to both technical and non-technical audiencesWork with Product and Engineering to stay ahead of system changes, and build common integration questions into your trainingRequirementsWhat you bring5+ years training users on healthcare SaaS or health IT platforms, in product training, customer education, software implementation, or enablementHands-on familiarity with EHR/EMR environments and how clinical and front-office workflows run in hospitals and physician groupsProven experience teaching complex SaaS applications to varied audiencesExperience building persona-based and role-based training programsExcellent presentation, facilitation, and communication skillsWorking knowledge of APIs, integrations, data flows, and system-to-system connectivity. You do not need an engineering background, but you need to be curious about how systems fit togetherA customer-first mindset and comfort in a fast-paced startupLocation in the DFW metroplex, with the ability to work in office on a hybrid scheduleStrongly preferredExperience training on or implementing Epic, Oracle Health (Cerner), MEDITECH, athenahealth, or similar EHRsFamiliarity with HL7, FHIR, SFTP, or similar healthcare integration technologiesExperience supporting enterprise software implementations and delivering sales demosExperience creating e-learning, video training, or LMS contentWhat success looks likeFirst 90 days: You can demo the core platform confidently, have mapped the audiences that need training, and have delivered your first onboarding sessionFirst 6 months: Role-based learning paths for new hires and a standard client training package are liveFirst 12 months: New hires ramp faster, customers adopt more quickly, and Sales and Implementation rely on your materials every weekBenefitsWhy SteerOwn a function. You will build training at Steer from the ground up, with visible impact on ramp time, adoption, and revenueWork on technology that matters. Our AI is live in hospitals today and measurably improving patient accessLearn across the business. You will work with product, engineering, sales, and customer teams every dayHealth/Vision/Dental/Life Insurance, PTO and Stock Equity