Senior Help Desk / IT Support Specialist

Senior Help Desk / IT Support SpecialistWe are looking for an experienced IT Support professional to join a growing technology team in the Atlanta area. This is a great opportunity for someone who enjoys troubleshooting, working directly with users, and taking ownership of technical issues from start to finish.What You'll Be DoingProvide Level 1 and Level 2 technical support to end usersTroubleshoot Windows, Microsoft 365, hardware, software, printers and mobile devicesSupport Active Directory / Entra ID, user accounts, permissions and access issuesManage and document incidents through ServiceNow, Autotask or another ticketing platformInstall, configure and deploy computers and softwareTroubleshoot basic network/connectivity issuesEscalate complex issues and assist junior technicians when neededWhat We're Looking For3+ years of Help Desk, Service Desk, Desktop Support or IT Support experienceStrong Windows and Microsoft 365 troubleshooting skillsActive Directory / Entra ID experienceExperience working within a ticketing/ITSM systemStrong hardware, software and basic networking knowledgeExcellent communication and customer service skillsAbility to independently troubleshoot and take ownership of technical issuesNice to HaveLevel 2 / escalation experienceIntune, SCCM or endpoint managementAzure, Windows Server, Group Policy or ExchangeMSP experienceExperience mentoring or leading other support techniciansIT certificationsCompetitive compensation, benefits and opportunities for continued technical growth.