Senior Help Desk Technician

Key ResponsibilitiesThe Senior Helpdesk Technician acts as the primary escalation point for all technical issues, owning hardware, software, and connectivity problems from initial report to verified resolution. Daily tasks include managing a personal ServiceNow ticket queue, administering user accounts and permissions in Active Directory and Microsoft 365, and handling onboarding/offboarding workflows. The role also involves imaging and deploying laptops, supporting conference room A/V systems, and documenting troubleshooting steps to maintain internal knowledge-base articles.Qualifications3+ years of hands-on helpdesk or desktop support experience.Proficiency in Windows environments, Active Directory, and Microsoft 365.Fluency with ServiceNow or a comparable ITSM ticketing platform.Strong soft skills, including a customer-service mindset and meticulous attention to detail.Bachelors Degree in Computer Science or similar field (or equivalent experience)