Senior Information Technology Support Analyst

Ready to join a fast-paced global trading environment where technology is critical to business success?We're looking for a proactive and customer-focused IT Support Analyst who combines strong technical skills with a passion for delivering exceptional user support. You'll act as a trusted IT partner for business users and VIP stakeholders, ensuring a seamless technology experience across the organisation.Key ResponsibilitiesProvide high-quality IT support to over 1,000 users, including trading floor and VIP support.Troubleshoot Microsoft technologies including Windows, Office 365, Intune and Active Directory.Support business-critical trading platforms such as Bloomberg, Refinitiv Eikon and ICE.Manage incidents and service requests through ServiceNow, ensuring excellent ownership and resolution.Support laptops, mobile devices, meeting room technology and video conferencing solutions.Create and maintain technical documentation and knowledge articles.Manage IT assets, stock levels and device lifecycle activities.Build strong relationships with users and deliver a first-class support experience.What We're Looking ForExperience in Service Desk, End User Support or IT Support roles.Strong knowledge of Microsoft technologies and Active Directory.Experience supporting trading or financial market platforms is highly desirable.Excellent communication and stakeholder management skills.Proactive, organised and able to thrive in a fast-paced environment.Customer-focused mindset with a commitment to service excellence.Fluent English; additional languages are an advantage.