Senior Information Technology Support Engineer
Green Key Resources · San Francisco Bay Area
Apply & track with Apply EdgeA growing Managed Services Provider is seeking a Senior Site Services Technician to join its San Francisco team.đź“Ť San Francisco, CAđź’° Competitive Compensationđźš— Local Travel RequiredThis role is ideal for experienced IT professionals who enjoy a mix of hands-on technical support, client-facing work, and team leadership. You'll serve as a senior escalation resource across a variety of client environments while mentoring junior technicians and helping drive service excellence.Key areas of focus include:
- White-Glove End User Support
- Windows & macOS Support
- Microsoft 365 & Entra ID
- Hardware Deployments & Refreshes
- Networking (Switches, WiFi, Connectivity)
- Onboarding & Offboarding
- Technical Escalations & Troubleshooting
- Field Technician MentorshipWe're looking for professionals who have:
- Strong onsite IT support experience in an MSP or multi-client environment
- Experience supporting executive and end-user populations
- Knowledge of Microsoft 365, Entra ID, Windows, macOS, and basic networking
- A customer-first mindset and excellent communication skills
- Experience mentoring or leading junior technicians is a plusThis is an excellent opportunity to join a highly respected technology services organization supporting a diverse client base throughout the Bay Area.