Senior Information Technology Support Engineer

Life on the teamComputacenter Netherlands is looking for a SENIOR IT Support Engineer for one of our clients in Amsterdam.As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within their local IT team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).What you’ll doProvide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side supportDeliver Level 2 support, including hardware, system software, and workplace troubleshootingOwn and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAsHandle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboardingMaintain stock inventory to meet agreed service levelsSupport executive meetings, boardrooms, and events (AV setup & troubleshooting)Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiencyMaintain and update process documentation and proceduresDrive continuous service improvement initiativesWhat you’ll needProven experience in IT support (L2) in a corporate or enterprise environmentStrong expertise in:Windows 10/11 troubleshooting & configurationMicrosoft 365 and enterprise applicationsHardware diagnostics (laptops, desktops, printers, peripherals)Mobile Device Management (MDM)Audio-visual / meeting room technologiesExperience with ticketing systems and SLA-driven environmentsFamiliar with ITIL-based support processesExcellent customer-facing and communication skillsStrong ownership mindset and accountabilityHighly organized with the ability to manage priorities independentlyProblem-solver with a proactive and solution-oriented approachAdaptable to change and able to work in a dynamic, international environmentFluent in Dutch and EnglishWhat we Offer Work in a customer-facing, high-impact environmentBe part of a collaborative international IT teamOpportunity to drive service improvements and innovationExposure to modern workplace technologies